Public Works - Tagging Abatements

Performance Measure

 % of public right of way tagging abatements within 48 hours



Analysis of Performance*

Metric Definition*

This indicator measures the amount of time to respond to and abate both reported and unreported graffiti in the City. The goal is to have graffiti properly abated within 48 hours.


Tracking response time to abate tagging is part of the overall process to defeat and deter tagging. Tagging generally includes any type of writings, drawings or symbols applied to any surface without the consent of the owner. Tagging is a crime and when left unchecked, can contribute to the deterioration of our neighborhoods and the beauty of Modesto, as well as it can be the tipping point leading to increased crime in an area.

Impact on Performance*

High - The City’s Tagging Abatement team plays a high impact role by proactively searching for new graffiti throughout the City in day-to-day operations. In addition, the public can notify the Abatement team through a 24-hour hotline, an on-line reporting system, and a smart phone reporting application.


  • Analysis of Performance: Explains how data results are  displayed, anomalies, or other points that went into generating the numbers.
  • Metric Definition: Identifies what constitutes the metric and identifies combined classifications
  • Importance: Tells why the metric is important and how it is useful, or, what will it help the City accomplish or understand by knowing
  • Impact on Performance: States how this measure is an indicator of or influencer on the delivery of service?