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November 1, 2017, 8:00 AM - November 2, 2017, 5:00 PM
November 1, 2017, 9:00 AM - 5:00 PM
Strategies, tips and techniques for fighting frustration in the workplace. Do you know how to work with difficult people? How many of these personalities do you recognize? The Know-It-Alls; they're arrogant and usually have an opinion on every issue. When they're wrong, they get defensive.
These people never offer ideas or let you know where they stand.
They bully and intimidate. They're constantly demanding and brutally critical.
Is anything ever right with them? They prefer complaining to finding solutions.
•The "Yes" People
They agree to any commitment, yet rarely deliver. You can't trust them to follow through.
•The "No" People
They are quick to point out why something won't work. Worse, they're inflexible.
Of course you recognize them. They're the people you work with, sell to, depend on, live with. Learn to deal with them quickly and confidently at Dealing with Difficult People.
November 1, 2017, 7:30 PM - 9:30 PM