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Customer Survey

This survey is an opportunity for you to provide feedback regarding the services you received in the Community & Economic Development Department, by the Building Safety Division or the Planning Division.

We value your input and suggestions, and thank you for your participation in assisting us in identifying ways we can better serve you.


Which type of service did you receive?
(Please check all that apply)

Building Permit Process
Building Inspection (field)
Planning/Zoning Information
Business Development
Sewer Cost Share
Utility or Property Line Location
Encroachment, grading or transportation Permit
Fence Guidelines
Water or Sewer Fees
Commercial or Subdivision Plan Check
Parcel Map Processing


  No Somewhat Ok Very Well Excellent

Did you receive complete answers from our staff?


Did you receive consistent answers to your questions from different staff members?


Did our staff respond to you in a timely manner?
(ex: emails and phone calls returned within 24 hours)


Did we make ourselves available to respond to questions/concerns you had about your project?


Did we provide alternatives or suggestions to you that were helpful in moving your project along?


Did we educate you on the process and timelines for your project?


Did you feel helped by our staff?


Did we exceed your expectations?


Name of employee who helped you:


Please provide additional feedback on your experience working with the Community & Economic Development Department (what we did well, how can we improve our service):
Would you like to be contacted regarding this survey?
If yes, please provide your contact information below: