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IVR System |
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Access City of Modesto's Automated Utility Billing Information System |
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The City of Modesto Customer Service Division is pleased to announce the implementation of an Automated Utility Billing Information System. This interactive Voice Response (IVR) system allows customers with a touch-tone telephone to retrieve automated account information 24 hours a day, 7 days a week by calling 209-577-5395. By entering your account number you can instantly determine the status of your account and retrieve information such as account balance, the date of your last payment, billing history, and other general information. This service is available for both English and Spanish speaking customers using the same access phone number. The benefits to City of Modesto customers include unlimited accessibility to account information and a reduction of wait time on the phone and at the customer service window. Additionally, the IVR system allows customers to pay their City of Modesto utility bill using a Visa, MasterCard, or a Debit Card with the Visa or MasterCard logo. The credit card payment is applied with complete card verification. While using the new automated feature, a customer may, at any time press “0” to speak to a customer service representative who will answer their questions. Primary services administered by this group of representatives include utility billing for water, sewer, garbage, and storm drainage fees. The City of Modesto anticipates future expansion of this IVR system to make the same automated process available for Building Permits, Business License, and Parking Citations. |
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P.O. Box 642, Modesto, CA 95353