Pay By Phone
Access City of Modesto's Automated Utility Billing Information System
The City of Modesto Customer Service Division is pleased to announce the advantages of an
Automated Utility Billing Information System. This interactive Voice Response (IVR) system
allows customers with a touch-tone telephone to retrieve automated account information 7 days a week except during system
maintenance times by calling (209) 577-5395. System maintenance normally occurs nightly between 1:30 am to 5:30 am.
By entering your account number you can
instantly determine the status of your account and retrieve information such as account balance,
the date of your last payment, billing history, and other general information. This service is
available for both English and Spanish speaking customers using the same access phone number.
The benefits to City of Modesto customers include unlimited accessibility to account information
and a reduction of wait time on the phone and at the customer service window.
Additionally, the IVR system allows customers to pay their City of Modesto utility bill using a Visa,
MasterCard, or a Debit Card with the Visa or MasterCard logo. The credit card payment is applied with
complete card verification.
While using the new automated feature, a customer may, at any time press “0” to speak to a customer service
representative who will answer their questions. Primary services administered by this group of representatives
include utility billing for water, sewer, garbage, and storm drainage fees.