University Modesto Yearly Training

Class Number: 102
Title: Communication Skills

OVERVIEW: The purpose of this course is to learn communication styles, methods and how to manage the communication process to foster and nurture business relationships.

LENGTH OF COURSE: 2 hours

TARGET AUDIENCE: All Employees

FREQUENCY OF TRAINING: Taught 2 times per year

METHOD OF DELIVERY: Lecture

TRAINING GOAL: To understand the advantages of developing effective communication skills and common business communication problems.

LEARNING OBJECTIVE:

  • Formal and informal communication networks and how they function within an organization.
  • The elements of effective communication such as synergy, rapport, listening and understanding, being understood, timing and directness, and appropriate nonverbal cues.
  • The inevitability of criticism and conflict and how to manage both when they do occur.
  • How to use tact and diplomacy when handling all situations, including intercultural communications.
  • The characteristics of an effective message, how to select the appropriate communication tool for creating and delivering the message, and the process for using each tool most effectively.

INSTRUCTOR PREPARATION:

1. Get student list for Training Division 4. Review curriculum
2. Receive PowerPoint presentation 5. Review PowerPoint presentation
3. Print Handouts 6. Rehearse for class

INSTRUCTOR TO STUDENT RATIO:

  1. 10-15 students – 1 instructor
  2. 15-20 students – 2 instructors

RESOURCES AND MATERIALS REQUIRED:

  1. PowerPoint presentation
  2. Curriculum Handouts (PowerPoint)
  3. Flipcharts
  4. Colored pens at each table
  5. 3 sheets white paper at each table (for “Triangle” exercise)
  6. Lined paper or recycled paper for 1st group exercise
  7. Colored pens/marker for flipcharts
  8. “Big” DVD (optional) chapter 11 scene covers communications, listening, understanding

ASSESSEMENT: Assessment of this class will be accomplished through a Class Evaluation Sheet. The Training Committee will review all class evaluation sheets on a quarterly basis to specifically identify strength and weakness in both course content and instructor delivery and take appropriate action(s) to continuously improve content or instructor delivery respectively.

Developed by:
Debbie Magdaleno
May 12, 2008

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