University Modesto Yearly Training

Class Number: 107
Title: Conflict Resolution

OVERVIEW: The focus will be on a process of understanding how you individually respond to a situation of conflict, stress or change.

LENGTH OF COURSE: 2 hours

TARGET AUDIENCE: All Employees

FREQUENCY OF TRAINING: Taught 2 times per year

METHOD OF DELIVERY: Lecture

TRAINING GOAL: To provide useful tools and information to employees in their departments. Participants will learn the dynamics of teamwork.

LEARNING OBJECTIVE:

  • Participants will learn to identify five conflict styles and identify their own.
  • Conflict Resolution Strategies. Participants will distinguish between positions and interests and when conflicts are less likely to be resolved through interest-based processes.

INSTRUCTOR PREPARATION:

1. Get student list for Training Division 4. Review curriculum
2. Receive PowerPoint presentation 5. Review PowerPoint presentation
3. Print Handouts 6. Rehearse for class

INSTRUCTOR TO STUDENT RATIO:

  1. 10-15 students 1 instructor
  2. 15-20 students 2 instructors

RESOURCES AND MATERIALS REQUIRED:

  1. PowerPoint presentation
  2. Curriculum Handouts (PowerPoint)

ASSESSEMENT: Assessment of this class will be accomplished through a Class Evaluation Sheet. The Training Committee will review all class evaluation sheets on a quarterly basis to specifically identify strength and weakness in both course content and instructor delivery and take appropriate action(s) to continuously improve content or instructor delivery respectively.

Developed by:
Kathleen Blom
May 12, 2008

Return to Course Listing