Interactive Voice Response
This Interactive Voice Response (IVR) system allows customers with a touch-tone telephone to retrieve automated account information 7 days a week except during system maintenance times by calling 209-577-5395. System maintenance normally occurs nightly between 1:30 am. to 5:30 a.m. By entering your account number you can instantly determine the status of your account and retrieve information such as account balance, the date of your last payment, billing history, and other general information. This service is available for both English and Spanish speaking customers using the same access phone number.
Benefits include unlimited accessibility to account information and a reduction of wait time on the phone and at the customer service window.
Additionally, the IVR system allows customers to pay their City of Modesto utility bill using a Visa, MasterCard, or a Debit Card with the Visa or MasterCard logo. The credit card payment is applied with complete card verification.
Call the Interactive Voice Response (IVR)
The automated utility billing information system is accessible by calling 209-577-5395, option 4, for checking your balance, payment, and billing history.