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2. Title II Compliance

   In accordance with the requirements of Title II of the Americans with Disabilities Act (“ADA”) of 1990, the Fair Employment & Housing Act (“FEHA”), the Rehabilitation Act of 1973 (as amended), Government Code section 11135 and other applicable codes, the City of Modesto (“City”) will not discriminate against individuals on the basis of disability in the City’s services, programs, or activities. For more information, please visit the City of Modesto website.

4. How did you contact the Customer Services Division?

   1. By Telephone
   2. In Person
   3. Internet
6. Approximately how long did you have to wait before speaking to a representative?

   1. Less than 5 minutes
   2. 5-10 minutes
   3. More than 10 minutes
8. What was your reason for contacting the Customer Services Division?

   1. New service sign up or termination of service
   2. Billing question
   3. Payment/payment arrangements
   4. Service Maintenance
   5. Other
10. Did the Customer Services Representative…

    1. Quickly identify the problem
    2. Appear knowledgeable and capable
    3. Help you understand the cause and the solution to your inquiry
    4. Handle issues with courtesy and professionalism

    Select all the apply.
12. How long did it take to get your issue resolved?

    1. Immediate resolution
    2. Less than a day
    3. Between 2 and 5 days
    4. More than a week
    5. Problem still not resolved
14. How many times did you have to contact the Customer Services Division before the issue was corrected?

    1. Initial contact
    2. Twice
    3. Three times
    4. More than three times
16. What was your overall experience with the Customer Services Division?

    1. Excellent
    2. Good
    3. Needs improvement
18. Thank you for your feedback. Do you have any suggestions for us?
20. If you would like us to respond to your survey, please enter your contact information (Optional):
22. First Name
23. Last Name
25. Email
27. Phone Number
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29. 1. Receive an email copy of this form.
30. Email address

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31. Submit

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