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1. What do I do about a water leak?

Please report water leaks to Modesto Water Services’ 24-Hour Water Emergency Hotline at 209-342-2246.

2. I see water waste. How do I report it?

To report water waste, please contact us at 209-342-2246. You can also report water waste online on GoModesto.

3. How do I start new water service or stop my service?

Please contact our Water Services Customer Service office at 209-577-5395. Our office hours are 8:30 a.m. to 4:30 p.m., Monday through Friday.

4. How do I get my water service turned off for repairs? Is there a charge?

There is no charge for this service. Contact us at 209-342-2246, our 24-hour (7 days a week) service line for emergencies.

5. Why am I getting a meter? When will I be billed per metered usage?

For information on the Meter Installation program, please visit the Water Meters page.

6. My water pressure seems low. What should my pressure be?

Standard residential water pressure is 40-60 psi. If you would like your water pressure tested, please contact us at 209-342-2246 during business hours of 7:30 a.m. to 4:30 p.m. Monday to Friday to request a service technician to perform a pressure test.

7. My water has a bad taste or odor. Is it safe to drink?

The water from our water system is regularly tested. If you are concerned with a bad taste or odor, please contact us at 209-342-2246. This is a 24 hour (7 days a week) service line for emergencies.

8. What do I do if I need emergency water service repairs after hours or on a weekend?

For emergency repairs, please contact us at 209-342-2246. This is a 24 hour (7 days a week) service line for emergencies.

9. How can I save money on my water bill?

For information and tips to conserve water and reduce your water bill, view the Water Conservation section.

10. Why a water rate increase?

Increases allow for:

• Replacement and repair of aging infrastructure
• Construction for new lines, tanks, wells, and treatment facilities
• Water quality projects

Review the 2016 System Engineer’s Report and the Water Rate & Fee Study Final Report for more information on the January 2019 increase.