Show All Answers

1. How much is the Senior/Disabled Low Income Discount?

The Senior/Disabled Low Income discount is a 25% reduction off the billed service charges for water, sewer, storm drain and garbage.

2. Who is eligible for the 25% utility discount?

Applicants must be over the age of 60 or permanently disabled, listed on the City of Modesto utility bill and have a total household gross low income not to exceed $30,350 annually.

3. How do I apply for the Low Income Senior/Disabled Assistance program?

Download the Senior /Disabled Low Income Assistance application or request one in person at the City of Modesto Customer Services office at 1010 10th Street, Suite 2100, Modesto CA. Please mail or bring your completed application and required documents to Central Valley Opportunity Center (CVOC) located at 1801 H Street, Suite A 4-6, Modesto, CA 95354.

4. Can I receive more than one discount if I have multiple utility accounts and still meet the low income eligibility requirements?

No. Approved applicants are only eligible to receive the discount at their primary residence.

5. Will I be notified that my discount application has been approved?

Yes.  A discount approval letter will be sent to notify you once the 25% discount has been added to the utility account and/or if the account has been renewed to continue the discount. This process may take 4-6 weeks once application has been submitted and approved.

6. Does my discount automatically transfer to my new utility service account if I should move and close my account?

No. The City of Modesto can initiate the transfer process on your behalf, but you must first notify the Utility Billing Customer Service to start the process to transfer the discount to the new address  upon terminating your address with a discount.

7. Will I be notified when it is time to renew my discount?

Yes.  A renewal letter along with a discount application will be sent to you every two years when it is time to renew. You have 30 days to reapply to avoid any lapse in receiving the discount.