Finance Department Customer Services Division Survey

  1. How did you contact the Customer Services Division?


  2. Approximately how long did you have to wait before speaking to a representative?


  3. What was your reason for contacting the Customer Services Division?


  4. Did the Customer Services Representative….. (Select all that apply)

  5. How long did it take to get your issue resolved?


  6. How many times did you have to contact the Customer Services Division before the issue was corrected?


  7. What was your overall experience with the Customer Services Division?


  8. Thank you for your feedback. Do you have any suggestions for us?

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