Finance Department Customer Services Division Survey
How did you contact the Customer Services Division?
Approximately how long did you have to wait before speaking to a representative?
Less than 5 minutes
More than 10 minutes
What was your reason for contacting the Customer Services Division?
New service sign up or termination of service
Did the Customer Services Representative….. (Select all that apply)
Quickly identify the problem
Appear knowledgeable and capable
Help you understand the cause and the solution to your inquiry
Handle issues with courtesy and professionalism
How long did it take to get your issue resolved?
Less than a day
Between 2 and 5 days
More than a week
Problem still not resolved
How many times did you have to contact the Customer Services Division before the issue was corrected?
More than three times
What was your overall experience with the Customer Services Division?
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