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1. What is the refund policy for Accounts Receivable (City of Modesto invoices)?

It is the policy of the City Modesto to process refunds for overpayment within four weeks. Overpayments must be researched and analyzed prior to any refund being issued. In the event of a balance on a previously unpaid invoice, any refund due will be applied towards this balance. Refund requests will be sent to the Accounts Payable division for processing and will be issued in the form of a check.

2. What is the refund policy for parking citations?

Refunds for overpayment will be processed within four weeks. In the event of a balance on previously unpaid parking citations, any refund due will be applied towards this balance. Refunds will be issued in the form of a check.

3. What is the refund policy for permit fees?

The following policy has been created pursuant to the Modesto Municipal Code 9-1.708 Fee Refunds.  This policy is not intended to cover all scenarios that may relate to permit fee refunds.  All refunds must be approved by the Chief Building Official.

Refunds may be issued for the following:

1. Permit has been issued and the applicant requests a refund for the permit fees due to the project being abandoned.  The permit is under the two year threshold and no inspections have been performed.  Only the portion of the permit that has not been acted upon will be refunded.  Plan check or building permit fees may be refunded only if a plan check or building inspection has not been performed.  Portions of a plan check or building permit fees may not be refunded once the plan check or inspection process has started unless otherwise approved by the Chief Building Official.  
2. It is discovered that the permit fee was miscalculated and applicant was charged too much.
3. Any other division error that may require a refund.

To request a refund, you must complete the Refund Request form and submit it in person at the Building Safety Division or by mail to: City of Modesto, Building Safety Division, PO Box 642, Modesto, CA, 95355.

4. What is the refund policy for a recreation course?

• The transfer of funds from one class/program to another may not be allowed, nor can registrants arrange for another person to take their place in the class/program.
• No refunds will be issued once the course begins.
• Transfer from one course to another will not be permitted after the first session has begun except by special authorization of the course coordinator. Limitations, and transfer fees may apply.

5. What are the refund and cancellation policies for facility reservations?

• If cancellation Is 90 days or more from date of facility use, there is a service charge of 25% of the total facility rental price OR a minimum charge of $25 (whichever is greater).
• If cancellation is 30-89 days from facility use date, service charge is 50% of the rental price.
• If cancellation is 29 days or less from the rental date, there will be no refund unless the facility is re-booked by another renter.
• A one time date, time or location change is permitted for a minimum fee of $25.