Show All Answers

1. How do I create an online customer Bill Pay account?

1. Visit the Bill Pay Customer Portal and click on Register Now link.
2. Enter all required information and click on the Enroll button.
3. The password you select will need to meet specific requirements.

After you have successfully enrolled, you will need your Utility Billing account number to finish setting up your new online account.  

2. How do I add my Utility account?

1. Once logged in, click Add Account.
2. Enter your Account Number, Account Alias (optional). You can also sign up for paperless billing. Check the box to agree to the Payment Authorization Terms. Click Add Account.
3. You will receive confirmation that your account has been added.
4. You can add additional accounts by following the same steps as above.

Visit our Bill Pay Customer Portal to register.

3. How do I make a one-time payment?

1. Visit the Bill Pay Customer Portal and click on Pay Now.
2. Enter Account Number, Email and confirm Email. Click Continue
3. Enter Payment Information, enter Payment Amount, select Payment Method, enter Payment Information. Click Continue.
4. You can also view your bill information and consumption data.
5. Confirm Payment by clicking box to authorize payment and agree to the Payment Authorization Terms. Click Pay.
6. You will receive a confirmation page once payment has been approved.

4. How do I sign up, edit, or remove AutoPay?

Adding AutoPay

1. Select AutoPay on the left-hand side or select AutoPay under account.
2. Select Payment Method then click Continue.
3. AutoPay will always draft from your bank account on the due date of each bill. Enter End Date if you would like to end AutoPay on a specific date then click Confirm Schedule.
4. You will receive a confirmation that you have enrolled along with an email confirmation.

Editing AutoPay

1. Click AutoPay on the left side.
2. To edit AutoPay on account, click Edit next to Payment Details.
3. Select other Payment Method or click Add New.
4. Select Payment Method, enter information and click Add.
5. Select Confirm.
6. Verify Payment Details. You will also receive an email confirmation.

Removing AutoPay

1. Click AutoPay on the left side.
2. To remove AutoPay from account, click Edit next to Schedule #.
3. Click Remove Schedule.
4. Click Confirm to confirm removal of AutoPay.
5. You will receive a confirmation email.

5. How do I sign up for or remove Paperless billing?

Signing Up for Paperless Billing

1. Under the account, slide the radio button for Paperless to say yes.
2. Click Confirm to enable paperless billing.
3. Confirm that Paperless says yes.

Removing Paperless Billing

1. Under the account, slide the radio button for Paperless to say no.
2. Select Confirm to disable Paperless billing.
3. Confirm that Paperless says no.

6. How do I view my bill?

1. Under the account, select View Bill.
2. Click View link to view PDF of bill.