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2. Title II Compliance

   In accordance with the requirements of Title II of the Americans with Disabilities Act (“ADA”) of 1990, the Fair Employment & Housing Act (“FEHA”), the Rehabilitation Act of 1973 (as amended), Government Code section 11135 and other applicable codes, the City of Modesto (“City”) will not discriminate against individuals on the basis of disability in the City’s services, programs, or activities. For more information, please visit the City of Modesto website.

4. Which type of service did you receive?

   1. Building Permit Process
   2. Building Inspection (Field)
   3. Planning/Zoning Information
   4. Business Development
   5. Sewer Cost Share
   6. Utility or Property Line Location
   7. Encroachment, Grading or Transportation Permit

   1. Fence Guidelines
   2. Agreements
   3. Water or Sewer Fees
   4. Commercial or Subdivision Plan Check
   5. Parcel Map Processing
   6. Other

   Please check all that apply
5. Please describe the service.
7. Did you receive complete answers from our staff?

   1. No
   2. Somewhat
   3. Ok
   4. Very Well
   5. Excellent
8. Did you receive consistent answers to your questions from different staff members?

   1. No
   2. Somewhat
   3. Ok
   4. Very Well
   5. Excellent
10. Did our staff respond to you in a timely manner?

    1. No
    2. Somewhat
    3. Ok
    4. Very Well
    5. Excellent

    Example: Emails and phone calls returned within 24 hours
11. Did we make ourselves available to respond to questions/concerns you had about your project?

    1. No
    2. Somewhat
    3. Ok
    4. Very Well
    5. Excellent
13. Did we provide alternatives or suggestions to you that were helpful in moving your project along?

    1. No
    2. Somewhat
    3. Ok
    4. Very Well
    5. Excellent
14. Did we educate you on the process and timelines for your project?

    1. No
    2. Somewhat
    3. Ok
    4. Very Well
    5. Excellent
16. Did you feel helped by our staff?

    1. No
    2. Somewhat
    3. Ok
    4. Very Well
    5. Excellent
17. Did we exceed your expectations?

    1. No
    2. Somewhat
    3. Ok
    4. Very Well
    5. Excellent
19. Name of employee who helped you
    Optional
21. Please provide additional feedback on your experience working with the Community and Economic Development Department
    What we did well, how can we improve our service
23. Would you like to be contacted regarding this survey?
    If yes, please provide your contact information
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25. 1. Receive an email copy of this form.
26. Email address

    This field is not part of the form submission.

27. Submit

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