Modesto, CA

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Business Entertainment Permits

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1. How much does an Entertainment Permit cost?: Pricing for Business Entertainment Permits and Special Event Permits are available on our Entertainment Permit page.

2. Do I need an Entertainment Permit?: If your business includes music, dancing or other entertainment as part of your operation, and your business does not fit into the Entertainment Ordinance’s exemptions, you are required to have a Business Entertainment Permit. Entertainment includes live and amplified music, DJs, public dances, open mic nights, and other entertainment activities meant to attract the public.

3. What businesses are exempt from obtaining a Business Entertainment Permit?: Business Entertainment Permits are not required for businesses which have only ambient music, businesses with an occupancy limit of less than 75 persons, businesses which only host private events such as wedding receptions or worship services, performances by students at schools, movie theaters which are not providing live entertainment, dance or theatrical lessons, book or poetry readings, billiard and pool parlors which don’t include other entertainment, amusement arcades and miniature golf courses which do not include other entertainment, athletic clubs or fitness centers, sporting events, or adult entertainment establishments.

4. How long does the Entertainment Permit process take?: Entertainment staff ask for a minimum of 45 days to process your Business Entertainment Permit application. This process can be lengthy, with several City Departments required to view the application and provide comments. All new applications must also go before the Entertainment Commission, which meets twice monthly, in order to receive final approval.

5. Are Business Entertainment Permits transferable?: Business Entertainment Permits are not transferable. If a business changes ownership, or if a business changes locations, a new Business Entertainment Permit application must be submitted, and the old Business Entertainment Permit is rendered invalid.

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Cannabis Personal Use & Cultivation

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1. How can I check to see if a cannabis seller is licensed?: The State of California maintains a searchable database of all licensed cannabis retailers. The State's cannabis consumer education program #Weedwise press release provides an overview of the program.

2. How will Personal Cannabis cultivation be regulated?: Adults over 21 years of age, and those over 18 years of age with a valid medical marijuana prescription may grow up to six plants, indoors, at a single residence. The limit of six plants is by residence, regardless of the number of residents. Growing activity must be completely indoors, secured and screened from public view. View Ordinance Number 3683-C.S. (PDF) for further information.

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City Attorney's Office FAQs

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1. What is the difference between the City Attorney and the District Attorney?: The City Attorney is the attorney for the City of Modesto in all if its functions as a municipal corporation. The role of the City Attorney is similar to that of the general counsel of a large private corporation. The attorneys in the Office provide legal advice and services to the City Council, City officials, staff, departments, boards, commissions, and related City entities and enterprises. In addition, the City Attorney is responsible for prosecuting all misdemeanor and infraction all violations of the Modesto Municipal Code which includes animal control, housing and building issues and other City laws.

The District Attorney is an elected official serving the entire County of Stanislaus. The District Attorney investigates and prosecutes all felony crimes occurring within the City of Modesto, and all felony crimes and misdemeanor violations of state law occurring in Stanislaus County outside of the City of Modesto.

2. Can the City Attorney represent private citizens?: No. The City Attorney does not represent individuals in private legal matters. Attorneys in the office only represent City departments and employees in the course of their official business.

3. Who does the City Attorney work for?: The City of Modesto, acting through the City Council, is the client of the City Attorney. The City Attorney, by law, also represents all City officers and employees relating to their acts which are within the course and scope of their employment or official duties.

4. How can I get a copy of the City Code or a City ordinance?: The Modesto City Code is
online.

5. Who do I call to report a potential Modesto City Code violation?: All violations of local laws must be made to an investigative agency such as the Modesto Police Department or the Neighborhood Preservation Unit. You can also file a report online.

6. My neighbor's tree limbs and branches overhang my property. Can I trim them without my neighbor's permission?: This is a private civil matter. To obtain specific legal advice on your situation, you need to consult a private attorney.

7. My neighbor's tree limbs and branches overhang my property. If my neighbor's tree limbs and branches fall on my property, can I make my neighbor clean them up?: This is a private civil matter. To obtain specific legal advice on your situation, you need to consult a private attorney.

8. I drove my car through a pothole in the street and sustained damage to my car. I feel the City was negligent. Will the City pay for this?: If you feel the City was negligent and you wish to pursue the matter, you must file a notice of claim against the City of Modesto. Access the Claim for Money or Damages Form (PDF).

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City Clerk's Office - Access to Public Records

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1. How do I obtain a copy of a public record in Modesto?: To review or receive a copy of a public record, you must first make a request to the City Clerk's Office or the City department that has the records you are interested in reviewing. For example, if you are interested in reviewing a copy of a report from the Department of Public Works, you should direct your request to that Department.

2. Do I have to make my request in writing?: No. You may make an oral or written request, in person or through the mail. However, we recommend that you put your request in writing so there is a clear record of your request. In addition, a written request that includes your contact information can help facilitate the City’s response to your request. A written request that is clear and concise also helps the custodian to respond to your request in a timely and efficient manner.

3. What do I need to say in my request?: There is no specific form that must be used to request records, nor is there any language you must use in your request. You must provide a reasonable description of the desired records. To expedite processing of your request, you should be as specific as possible and provide timelines whenever possible to help narrow the search.

4. How long does a City department have to respond to my request?: Generally, the City must respond to a request to inspect or copy records within 10 days. In "unusual circumstances," the City may extend its time to respond by an additional 14 calendar days. The City must inform you in writing of the extension within the initial 10-day period.

"Unusual circumstances" permitting the extension are limited to the need to: (a) search for and collect the requested records from facilities separate from the office processing the request; (b) search for, collect and appropriately examine a voluminous amount of separate and distinct records included in a single request; and/or (c) consult with another part of the department or with another department that has a substantial interest in the response to the request.

5. How much may the City charge me for responding to the request?: The City may not charge any fees to cover the time and costs incurred in searching for, locating or collecting records to respond to your request. However, the Department may charge you for the duplication of copies of records. That amount will be provided to you. Whenever possible the department will advise you of the estimated cost of the copies before the costs of copying are incurred.

You are also free to make arrangements to view the records, and there is no charge for this.

6. Do I have to tell the City why I want the record?: No. You do not have to give the City a reason for reviewing the record. City employees, however, may ask questions relating to your request if it helps them respond to the request or direct you to another Department that may have the records you seek.

7. What records are public?

The law defines "public record" broadly to include "any writing containing information relating to the conduct of the public's business prepared, owned, used or retained by any state or local agency, regardless of the physical form and characteristics." A document does not have to be in written form to be a public record. A public record may consist of any medium that contains information, such as a computer tape or disc or video or cassette recording.

Every record made or received by the City is presumed to be a public record, unless it is subject to an exemption. Exempt records are those that Federal, State or Local law prohibits the City from disclosing or permits the City to decline to disclose. For example, the United States and California Constitutions prohibit the disclosure of personal information that would violate an individual's right to privacy.

The custodian of records must either give you a copy of the requested record or provide you with a written justification of why the record is not public (i.e. exempt from disclosure). The City is not required to create a document in response to a request. Nor is the City required to honor prospective requests.

8. If the custodian denies the request, is he or she required to give me a written log listing the documents the City is refusing to disclose?: No. Although the City is required to provide a written justification giving the legal reason why the record is not public, the law does not require the City to provide to you a document log.

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City Clerk's Office - Claims, Citations & Licenses

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1. Where do I go to pay my water bill?: You can pay your water bill online, by phone or in person.

2. Where are claims against the City of Modesto filed?: Office of the City Clerk
1010 10th Street, Suite 6600
Modesto California

Call 209-577-5396 for more information.

3. Where are copies of Birth, Marriage or Death Certificates obtained?

You can obtain any of these from Stanislaus County Clerk Recorder located at 1021 I Street, Suite 101 in Modesto, California.

Call 209-525-5250 for more information.

4. Where are parking citations paid?

Online

Pay your parking citation using our online payment portal.

In Person

Finance Department

1010 10th Street, Suite 2100

Modesto, California

Call 209-571-5140 for more information. As of September 1, 2017, customers paying by debit or credit card in person for parking citations will be charged a 2.4% service fee for transactions.

5. Where do I obtain a business license?: You can obtain a business license by submitting an application, completing the zoning process and paying your license fees. Call 209-577-5389, visit us in person or view our Business License web page for more information.

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City Clerk's Office - History

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1. When did Modesto become a City?: The City of Modesto was incorporated on August 6, 1884.

2. When did Modesto become a Charter City?: The City of Modesto became a Charter City on January 14, 1963.

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City Clerk's Office - Operations, Voting & Taxes

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1. Where do I register to vote?: Stanislaus County Elections Office
1021 "I" Street, Suite 101
Modesto, California

Call 209-525-5200 for more information.

2. Where are divorce papers filed?: Stanislaus County Superior Court
800 11th Street
Modesto, California

Call 209-525-6302 for more information.

3. How can I get tax and ownership information about properties?: Stanislaus County Assessor's Office
1010 10th Street, 2nd floor Suite 2400

Call 209-558-6000 for more information.

4. When does City Council meet?: The Modesto City Council meets at 5:30 p.m. on the first, second and fourth Tuesdays of each month. Meetings are not held on the third or fifth Tuesday, unless a special meeting is called by City Council. View the meeting calendar online.

5. When are the City of Modesto elections held?: Regular municipal elections are held on the first Tuesday after the first Monday in November of each odd-numbered year. Candidate packets are ready shortly after July 1, approximately 4 months before the November election. Call 209-577-5397 in June for the exact date.

6. Where are Applications and/or Rosters for City Boards and Commissions obtained?: Applications are available at:

City Manager's Office
1010 10th Street, 6th Floor
Modesto, California

Call 209-577-5223 for more information.

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City Council FAQs

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1. How do I contact or make an appointment with a City Council member?: Council members may contacted by phone, fax or email. You may also ask a question using our online reporting tool.
City Council Contact Information

2. Where are the offices of the City Council members located?: The City Council offices are located on the 6th floor of the City/County Administration Building (Tenth Street Place):
1010 10th Street
Suite 6200
Modesto, CA 95354
Modesto City Council Page

3. When are the City Council meetings?: The City Council meets at 5:30 p.m. on the 1st, 2nd and 4th Tuesdays of each month. Meetings are not held on the 3rd or 5th Tuesday, unless a special meeting is called by City Council.

Special meetings may be called by the Mayor or majority of the council members. Regular meetings are televised live by the local cable television company.

The City Council Chamber is located in the basement of Tenth Street Place, 1010 Tenth Street in Modesto. View the meeting calendar online.

4. How do I get involved in City Government?: Be Informed:
City services, policies and spending are discussed year-round at the City Council meetings. Come to meetings, view them on the local cable channel, view them live online, or review archived meetings.

Know your City Council Members:
Go online to the Modesto City Council page to view the biographies of your elected officials. You can also find out information on the various committees of the Council, the terms of office, review current agendas and/or past Council meeting minutes.

Contact your City Council Members:
You are encouraged to call your City Council Members at 209-571-5169 or fax them at 209-571-5586.

Modesto City Council Biographies

5. How do I address the Council at a meeting?: Members of the public who wish to address the City Council regarding an agenda item during a meeting are required to fill out a blue Speaker's Card, available in the foyer of the Chambers. Submit the Speaker's Card to the City Clerk who will notify the Mayor. Once called by the Mayor, step to the speaker's podium. The Mayor will ask all speakers to state their name and address and then they are free to address the Mayor and Council members with any comments or questions about the specific agenda item.

For written communications to the Council, a request to be on the agenda must be submitted in writing to the City Clerk no later than 5 p.m. on the Wednesday prior to the Council meeting of concern. The request should include the following:
1. Date of the meeting you would like your item to appear on the agenda;
2. A brief description of your item;
3. Any back-up information you would like the Council to receive prior to the meeting;
4. and contact information to be used by the City Clerk to confirm your request.

6. How do I get a copy of the Agenda and/or staff report?: Agenda packets are available for review and copies of staff reports can be pick-up from the City Clerk's Office after 4 p.m. on the Thursday prior to the Council meeting.

Agendas are also available in the Council Chambers prior to the meeting on Tuesday.
City Council Agendas and Minutes

7. Are there any Citizen Advisory Group vacancies? / How do I apply for a Citizen Advisory Group position?: Citizen Advisory Group descriptions and vacancies can be viewed on the Boards and Commissions page.

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City Manager's Office - Strategic Commitments

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1. What are the Strategic Commitments for the City?: Currently there are four strategic commitments for the City of Modesto. These are reviewed annually by the City Council.
Commitments:
Healthy Economy and Great Quality of Life
Vibrant Infrastructure and Sustainable Environment
Great Safe Neighborhoods
Effective Responsive and Transparent Government

2. What is the goal of the Healthy Economy and Great Quality of Life commitment?: Increase the City’s proactive economic development efforts by creating and preserving jobs, strengthening our economic base and enhancing the City’s revenue base.

3. What is the goal of the Vibrant Infrastructure and Sustainable Environment commitment?: Strengthen and maintain a safe infrastructure of city roads, water supply, storm sewers, transit and airport needs for residents, businesses and visitors.

4. What is the goal of the Great Safe Neighborhoods commitment?: Explore new approaches to public safety, working in partnership with the community to reduce crime and maintain a safe and inviting community in which to live, work and play. Increase collaboration with neighborhoods and school City(s) to achieve quality of life improvements, and safe neighborhoods through supporting community self-reliance, problem solving and public/private partnerships.

5. What is the goal of the Effective Responsive and Transparent Government commitment?: Enhance the organizations’ commitment to the 9 principles of EMBRACE IT, develop new and creative methods to leverage technology, market organizational strengths and remain dedicated to seeking efficiencies and continuous improvement.

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City of Modesto - Refund Policies

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1. What is the refund policy for Accounts Receivable (City of Modesto invoices)?: It is the policy of the City Modesto to process refunds for overpayment within four weeks. Overpayments must be researched and analyzed prior to any refund being issued. In the event of a balance on a previously unpaid invoice, any refund due will be applied towards this balance. Refund requests will be sent to the Accounts Payable division for processing and will be issued in the form of a check.

2. What is the refund policy for parking citations?: Refunds for overpayment will be processed within four weeks. In the event of a balance on previously unpaid parking citations, any refund due will be applied towards this balance. Refunds will be issued in the form of a check.

3. What is the refund policy for permit fees?

The following policy has been created pursuant to the Modesto Municipal Code 9-1.708 Fee Refunds. This policy is not intended to cover all scenarios that may relate to permit fee refunds. All refunds must be approved by the Chief Building Official.

Refunds may be issued for the following:

Permit has been issued and the applicant requests a refund for the permit fees due to the project being abandoned. The permit is under the two year threshold and no inspections have been performed. Only the portion of the permit that has not been acted upon will be refunded. Plan check or building permit fees may be refunded only if a plan check or building inspection has not been performed. Portions of a plan check or building permit fees may not be refunded once the plan check or inspection process has started unless otherwise approved by the Chief Building Official.
It is discovered that the permit fee was miscalculated and applicant was charged too much.
Any other division error that may require a refund.

To request a refund, you must complete the Refund Request form and submit it in person at the Building Safety Division or by mail to: City of Modesto, Building Safety Division, PO Box 642, Modesto, CA, 95355.

4. What is the refund policy for a recreation course?

The transfer of funds from one class/program to another may not be allowed, nor can registrants arrange for another person to take their place in the class/program.
No refunds will be issued once the course begins.
Transfer from one course to another will not be permitted after the first session has begun except by special authorization of the course coordinator. Limitations, and transfer fees may apply.

5. What are the refund and cancellation policies for facility reservations?

If cancellation Is 90 days or more from date of facility use, there is a service charge of 25% of the total facility rental price OR a minimum charge of $25 (whichever is greater).
If cancellation is 30-89 days from facility use date, service charge is 50% of the rental price.
If cancellation is 29 days or less from the rental date, there will be no refund unless the facility is re-booked by another renter.
A one time date, time or location change is permitted for a minimum fee of $25.

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Community and Economic Development Department - Building Safety

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1. Do I need a permit to build a storage shed?: Permits are not required for one-story detached storage sheds 120 square feet or less in area.

2. How tall can I build my fence without a permit?: Fences 7' or less in height do not require a permit. Check your setbacks with Planning (209) 577-5267

3. How do I apply for a Sign Permit?

In order to obtain a Sign Permit, you must fill out an application and turn it into our office in person at City Hall, Suite 3100. Please review our Sign Permit checklist prior to submitting the application packet.

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Community and Economic Development Department - City Landmarks

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1. Is my property a landmark?: For a property to be considered a landmark, it must be listed on Modesto’s List of Historic Resources or be included in Modesto’s Historic Resources Inventory and determined to meet the designation criteria for historic landmarks by the Landmark Preservation Commission. These properties are determined to be Eligible Historical Resources.

Any area and neighborhood surveyed in accordance with the standards established by the California Office of Historic Preservation and determined to meet the designation criteria for historic district by the Landmark Preservation Commission is determined to be an Eligible Historic District. To find out if your property is on the list, please contact the Planning Division.

2. Can I have my property designated a landmark?: Any property or structure that meets the criteria in the Landmark Preservation Ordinance (Title 9, Chapter 10, of the Modesto Municipal Code) can be designated a Modesto Landmark. The City has already conducted a Historic Resources Inventory and many of those properties are on the City’s List of Eligible Historic Resources. Some research on many of these properties has already been conducted. If a property is not on the City’s List of Eligible Historic Resources, it may still be designated if it meets the designation criteria, once the property is surveyed.

3. Can I have my neighborhood designated?: Any neighborhood that meets the criteria in the Landmark Preservation Ordinance can be designated a Modesto Historic District Properties that contribute to the significance of the neighborhood are considered contributing structures and are treated just like a landmark. Newer structures and those that do not contribute to the significance of the neighborhood are considered non-contributing structures. These properties have more flexibility with alterations, but are not eligible for preservation incentives. In order for a neighborhood to be designated, a majority of the properties in the proposed district must be contributing structures.

4. What is the designation process?: Complete and submit an application with the material identified in the submittal requirements to the Planning Division for review. The Planning Division will research the property with assistance of the McHenry Museum and County Library, to determine the historic significance of the property. A staff report will be prepared and presented to the Landmark Preservation Commission. The Landmark Preservation Commission will hold a public hearing to consider the application and staff report and make a recommendation to City Council. The City Council will then hold a public hearing and decide whether to designate the property a Modesto Landmark.

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Community and Economic Development Department - Commercial Cannabis

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1. Where can I learn more about Modesto’s Commercial Cannabis regulations?

On February 15, 2018, Ordinances No. 3683-C.S and 3684-C.S. (PDF), amending the Municipal Code to regulate commercial cannabis activity and personal cultivation, went into effect. More information is available on the Commercial Cannabis Regulations web page.

Ordinance documents and City Council resolutions are available in the City Document Archives.

2. How can I find out if a property is zoned for a Commercial Cannabis permit?

Commercial Cannabis zoning, the zoning districts that allow commercial cannabis businesses, are specified in the link. In addition, buffers are 600 feet from schools, daycare establishments and youth centers, 200 feet from parks and libraries, and 100 feet from residential property. To see what the current zoning of a specific address or parcel number is, you may refer to the City of Modesto Geographic Information System (GIS). Please direct other zoning-related inquiries to the City of Modesto Planning Division at 209-577-5267.

No commercial cannabis activity is permitted in a defined downtown area. View the prohibited area map on our website.

3. How do I apply for a Commercial Cannabis permit?

The Permit Application period for Retail Dispensary Commercial Cannabis Businesses (Dispensaries) for Phase 1 and Phase 2 is now closed.

For Non-Retail Commercial Cannabis Permits, there is no deadline. View the permit process for Non-Retail Commercial Cannabis Permits for more information.

4. What are the fees for Commercial Cannabis permits?: The fee schedule can be found on our website.

5. How many Commercial Cannabis Businesses are allowed in Modesto?: There are no restrictions on the number of Non-Retail Commercial businesses. Retail Dispensary Commercial Cannabis Businesses are limited to a maximum of 10 within Modesto city limits. The Permit Application period for Retail Dispensary Commercial Cannabis Businesses for Phase One and Phase Two is now closed.

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Community and Economic Development Department - Community Development

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1. Where can I get information about the special taxes on my property tax statement?

The City of Modesto has several districts in town that have voted to have either infrastructure or maintenance funded through special taxes. The name of the tax assessment that is showing on your property tax statement, would be based on where you live within the City of Modesto.

For general questions, or help identifying which district your property may fall into, please call the Community Development IFP Division at (209)571-5211.

For more information about Modesto's Community Facilities Districts visit our website here.

2. Where can I get information about the landscape maintenance or lighting assessments on my property tax statement?: The City of Modesto has several districts in town that voted to have special landscape or lighting maintenance funded through special taxes. These district will are known as LMADs or LLDs. The name of the special assessment that is showing on your property tax statement, would be based on where you live within the City of Modesto.
For general questions, or help identifying which district your property may fall into, please call the Community Development IFP Division at (209)571-5211.
For more information about Modesto's assessment districts please visit our website here.

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Community and Economic Development Department - Economic Development

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1. I am trying to start or relocate my business in/to the City of Modesto who can I speak to for assistance?: The Community and Economic Development Department has staff that are very familiar with every step of bringing new and expanding businesses to the area. We will be happy to provide you with information and personalized assistance. Call us at 209-571-5840 or 209-571-5566.

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Community and Economic Development Department - Garbage

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1. How do I request repairs to my Green Organic Recycling or Black garbage can?: Contact your garbage company directly to request a lid replacement or can repair at no charge. If you are not sure who your garbage company is, view the Service Area Map online.

2. How do I request a replacement Green Organic Recycling or Black can?: Contact your garbage company directly to have a can replaced. There may be a fee associated with this service.
If you are not sure who your garbage company is, view the Service Area Map online.

3. What do I do if my can is stolen?: If your can has been stolen, please follow the following steps:
1. Contact your garbage company to verify the can was not removed for any reason.
2. If not, then please contact Modesto Police Department at 552-9500 or online to file a phone report.
3. Contact your garbage company with the police report number and a new can will be delivered to you at no charge.

4. If my cans are removed due to code enforcement actions, what do I need to do to get it back?: If your can(s) were removed for code enforcement action, please contact the Solid Waste Enforcement Officer or call 209-577-5493.

5. When is my garbage day?: You must contact your garbage company to obtain the garbage schedule for your address. Visit our Garbage Companies web page for more information.

6. Does the garbage service run today?: Garbage collection hours are from 6am to 6pm in residential areas. Please visit our Garbage Companies website to view the holiday schedule.

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Community and Economic Development Department - Housing Programs

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1. What is the telephone number for Housing Assistance?: You can contact the Community Developments Division at 209-577-5211. For a listing of our services please visit the housing page.

2. My grandmother's house needs some repairs, but she can't afford to make them. Can the City of Modesto help?: The City of Modesto operates an Emergency Home Repair Program (EHRP) with Housing and Urban Development (HUD) funds. The EHRP provides financial and technical assistance to repair or eliminate emergency conditions, including critical health and safety hazards, and to provide assistance for disabled persons in making their homes more accessible.

The home must be located within Modesto city limits and household income must meet eligibility requirements as a low-income household. The EHRP is only available to owner-occupants. Types of eligible repairs include: roofing, weatherization, heating, plumbing, electrical, ramps, handrails, widening of doorways, etc.

Financial assistance is in the form of low-interest loans. Call 209-577-5211 for more information or visit the Home Repair Assistance page.

3. What are the main Continuum of Care Acronyms?

Visit the Continuum of Care Acronyms page to view and print the list of commonly used acronyms.

How to Print the List

Print by right clicking anywhere on the page and choosing print
Print by using your website browser options
Print by using settings wheel near the top of the page and choosing "printer friendly"

4. How can I print the Continuum of Care Acronyms?

Visit the Continuum of Care Acronyms page to view and print the list by using one of the below print options.

Print by right clicking anywhere on the page and choosing print
Print by using your website browser options
Print by using settings wheel near the top of the page and choosing "printer friendly"

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Community and Economic Development Department - Land Development Engineering

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1. How do I submit an Encroachment permit application?: Walk in to 1010 10th Street, Suite 3100.

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Community and Economic Development Department - Land Development Engineering Permit Fees

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1. What types of permits are Time and Materials based fees?

Improvement Plan Checks
Rough Grading Reviews
On-Site Storm Drain Reviews
Water Availability Analysis
Water and Wastewater Capacity Analysis
Storewater Quality Review Fee

2. What types of permits have the Land Surveyor portion of charge that will be on a Time and Material basis because this effort varies significantly?

Legal Description Check

3. What types of service do significant additional connection fees apply?

Will-Serve Letter

4. What type of permits do not include Land Surveyor review cost but will be charged on a Time and Material basis?

Parcel Map Check
Final Subdivision Map Check
Easement/Summary Abandonment
Public Utility Easement (PUE) and Planting Easement (PE) Dedication

5. What type of permits have additional fee charged if City employees perform paving or staking services?

Encroachment Permits

6. What type of permit is for lots greater than 100 feet frontage, each 100 feet or part thereof is considered to be one "lot" (distance to be measured to the nearest 100 feet)?

Curb and Curb Cuts - Drive Approach (100 linear feet maximum)

7. Which permits types require work to be performed by others as needed, when no fee is shown?

Curb and Curb Cuts - Drive Approach (100 linear feet) - Staking
Curb and Curb Cuts - Drive Approach (100 linear feet) - Paving
Sewer Main (50 linear feet) - Staking
Utilities - Major Construction - Paving
Utilities - Service and Repair - Paving

8. Which permits are chargeable only when paving is done by the City and the Developer/Owner shall repave all trenches, unless otherwise approved by the City Engineer?

Curb and Curb Cuts - Drive approach (100 linear feet) - Paving
Sewer Main (50 linear feet) - Paving
Utilities - Major Construction - Paving
Utilities - Service and Repair - Paving

9. Which permits costs shall be paid for emergency or other work performed by City for public health and safety?

In addition to the following minimum charge:

a. Clean up or dust control - $370 per street

b. Temporary paving - $233 per street

c. Temporary Barricades - $142 each

Encroachment Permits

10. Which permits have an additional trench restoration fee of $2.50 per square foot?

Sewer Service from Lot to Main
Sewer Main (50 linear feet)
Utilities - Major Construction
Utilities - Service and Repair
Street lights

11. Which permits has inspection fees charged on a Time and Materials basis?

Sewer Service from Lot to Main
Sewer Main (50 linear feet)
Utilities - Major Construction
Rockwell or Storm Drain Connectors
Street Construction
Miscellaneous Improvements

12. Which permits shall have an additional fee of $3.75 per linear feet for small laterals designed and drawn by the City?

Sewer Main (50 linear feet)

13. Which permits require Utility relocation for City Projects are not subject to a charge?

Utilities - Major Construction
Utilities - Service and Repair

14. Which permits have improvements not otherwise listed such as water line extensions, irrigation lines, irrigation line replacements, storm drain lines, etc.?

Miscellaneous Improvements

15. What type of service will be assessed a "double fee" penalty due to Unpermited Street Work?

Investigation of Site

16. What service will be calculated by the Public Works Director and other pertinent staff in each instance, based on the actual cost of doing the work, including overhead?

Other Work Not Listed

17. Which permits will be charged $2.50 per square feet of Trench Influence Area?

PCI Between 100 and 70 - Trench Depth over 4 feet
PCI Between 100 and 70 - Trench Depth 4 feet or less

18. Which permits will be charged $1.25 per square feet of Trench Influence Area?

PCI between 69 and 26 - Trench Depth over 4 feet
PCI between 69 and 26 - Trench Depth 4 feet or less

19. What service will be required to place a deposit and replenish funds as they are exhausted?

Cost Estimate over $1,000,000

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Community and Economic Development Department - Land Development Engineering Water Fees

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1. What type of condition do Single-family residences qualify for the 5/8 inch connection fee?

Single story, single-family residences on a lot of 4,000 square feet or less.
Two-story single-family residence on a lot of 4,000 square feet or less, provided the request for such a service is accompanied by a report from a licensed professional engineer that certifies that the 5/8 inch service is adequate to meet the needs of the proposed dwelling.
a 5/8 inch "service" shall not be allowed for single-family dwellings of greater than 2 stories on lots less than 4,000 square feet.

2. What water fee pays for the time and materials required to install the water service from the City water main to the property line?

Water Service Installation
- 1 inch service
- 1.5 inch service
- 2 inch service
- 3 inch service
- 4 inch service
- 6 inch service
- 8 inch service
- 10 inch service or larger
- Water Main Installation - residential, commercial or industrial
Water Meter
- 1 inch Meter/New Service Pedestrian Lid
- 1 inch Meter / New service - Traffic Lid
- 1 inch Meter / Retrofit Service - Pedestrian Lid
- 1 inch Meter / Retrofit Service - Traffic Lid
- 1.5 inch Meter - Pedestrian Lid
- 1.5 inch Meter - Traffic Lid
- 2 inch Meter - Pedestrian Lid
- 2 inch Meter - Traffic Lid
- 4 inch Meter
- 6 inch Meter
- 8 inch Meter
- 10 inch Meter or larger

NOTE - Service used ONLY for the fire protection so no require a meter. All other new services require a meter.

This fee is charged at the time of the building permit or a separate water permit is issued for the construction of the water line on the property.

3. What water fee pays for the construction of the specific water main that extends down a public right of way to serve a specific property?

Water Main Installation - Residential, Commercial or Industrial

Generally, this fee is charged at the time that the building permit is issued for the property. This fee applies to the old city area (Zone 1) and in the former Del Este area (Zone 2) where the City has significantly strengthened the infrastructure. This fee may be waived in the property owner has already participated in the cost of the water main service the property.

4. What water fee pays for the time required to connect a new water main to an existing "live" main for making the connection from a new subdivision to an existing water main?

Water Connection for Main Extension

Generally, this fee is charged at the time the water permit is issued for the connection to an existing water main.

5. What water fee pays for the time and materials required to install a fire hydrant in the public right-of-way?

Fire Main Test

This fee is charged when a developer requests installation of a hydrant or hydrants. This fee is not charged for hydrants necessary to meet minimum spacing requirements.

6. What water fee pays for the removal and replacement of pavement in the street or alley required for the installation of a water service?

Pavement Replacement - Residential (if needed)
Pavement Replacement - Commercial (if needed)
Pavement - Residential (Local Streets)
Pavement - Commercial (Non Local Streets)

This fee is charged at the time that a building permit or water permit is issued for the construction of the water line on the property. This fee can be waived for dirt alleys or where the water line is located in an unimproved road or shoulder.

7. What water fee pays for the time required to prepare an Outside City Limits Agreement, including review of costs and administrative preparation?

Outside City Limits Agreement

8. What water fee pays for the time required to perpare a water reimbursement agreement, including review of costs and administrative preparation?

Reimbursement Agreement Preparation

Generally, this fee is charged immediately prior to the acceptance of the reimbursement agreement by the City Council. This fee is charged as directed by the Engineer.

9. What water fee includes backflow?

Deposit to Install Meter on Fire Hydrant for Construction Water

10. What water fee includes strainer?

4 inch Meter
6 inch Meter
8 inch Meter
10 in Meter or larger

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Community and Economic Development Department - Measure L

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1. What type of tax was passed by the voters with Measure L?: Measure L is a one-half percent (.5%) sales and use tax. That is an additional $0.50 in tax for $100 of items subject to the tax.

2. When did the tax go into effect, and how long will it be in effect?: The tax went into effect April 1, 2017. The tax will be in effect for 25 years.

3. How much revenue will the City receive from the tax?: Measure L is estimated to produce a total of $38 million annually. 65% of that total is allocated to local control, or about $24.7 million. Modesto’s estimated allocation of locally-allocated Measure L revenues is 35.8%, or about $8.84 million annually.

4. When will Measure L tax funds begin to be available to the City of Modesto?: Revenue starts to become available in July, 2017. Modesto does not have an existing general fund balance for road and transit projects, so some time will be required for Measure L funds to accumulate and be deployed in visible projects.

5. What projects are planned? How will Measure L revenues be invested?: Projected allocations are 50% to improvement of local streets and roads, 10% to local traffic management, 5% to improved bicycle and pedestrian paths, 28% to regional projects, and 7% to improve transit connections for Seniors, Youth and Veterans. The City of Modesto is developing a comprehensive plan for local projects and will update it regularly. Measure L Regional Projects (partial list) •Upgrade the Briggsmore-Carpenter Interchange •Construct a new eight-lane interchange at Standiford •Complete State Route 132 by constructing a four-lane expressway from State Route 99 to Gates Road Complete list of Measure L Regional Projects.

6. How can I find out which local roads are slated for improvement, and more information about Measure L projects and status?: For more information view our website which shows a current overview of Measure L projects, their status, and forecast start and completion dates.

7. What oversight will be put in place?

Measure L stipulates public accountability through:

• Annual Independent Audits and Compliance Reports
• Measure L Oversight Committee
• Provisions for Maintenance of Effort
• Administrative Costs Maximum of 1%
• Funds Must Stay Local and Only Be Spent on Transportation
• Sunset Date 2042

The Stanislaus Council of Governments will appoint a citizens oversight committee representing each of the constitutive jurisdictions to ensure that the revenues received from Measure L are used according to provisions of the Measure L ordinance ( http://www.stanislaus-localroadsfirst.com/uploads/5/4/7/5/54754127/ordinance.pdf ).

In addition to the Measure L Oversight Committee, the City of Modesto approved the creation of a Citizens’ Transportation Sales Tax Commission which will consist of eleven members appointed by the City Council by resolution. This Commission will provide oversight and recommendations regarding the use of Measure L funds.

There will also be an annual audit by an independent audit firm to ensure that the provisions and restrictions of Measure L are being adhered to.

Links to oversight reports and information will be available online.

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Community and Economic Development Department - Neighborhood Preservation Unit

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1. Does the City of Modesto have a sign ordinance?: Yes. The ordinance allows businesses to obtain a permit for such things as banners, outdoor displays and cold-air inflatables. Each business is allowed:
- 12 banner permits at 10-days per permit for a total of 120 days per calendar year;
- 12 outdoor display permits at 10-days per permit for a total of 120 days per calendar year; and
- 6 cold-air inflatable permits at 9-days per permit for a total of 54 days per calendar year.

To obtain permits, call the Neighborhood Preservation Unit office at 209-577-5250. The sign ordinance does not allow any type of temporary sign outside of a business or attached to any public entity or public right-of-way.

2. What is the telephone number for the Neighborhood Preservation Unit?: 209-577-5250

3. Where do I report an abandoned vehicle?: To report an abandoned vehicle, call the Modesto Police Department's Abandoned Auto Hotline at 209-572-9511.

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Community and Economic Development Department - Planning Division

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1. What is the General Plan?: The General Plan is a City’s “blueprint” for achieving the vision for the future. The Modesto General Plan and other related documents are available online.

2. What is zoning and where can I find zoning information about my property?

Zoning is the law that regulates how property is used and sets standards for new construction. Some properties are zoned to allow only homes and other properties are zoned to allow stores and businesses. The purpose of establishing zoning designations is to ensure that neighboring land uses are compatible with one another. Residential uses are generally not compatible with industrial uses.

More information regarding zoning:

View zoning map
View zoning designation chart
View land use regulations
View Zoning Application Submittal Requirements (PDF)

3. I know what zone my property is in. What is allowed in that zone?: You can find the list of uses allowed in each zone online.

4. What is a legal-nonconforming condition?: A legal-nonconforming condition is a building or use of property that was lawfully built and maintained, and that because of changes to zoning or development standards, no longer conforms to the regulations of the zone in which it is located. A legal-nonconforming use or building may remain at its location and if destroyed by accidental or natural causes, be rebuilt up to the original size for up to one year following destruction. The Zoning Code allows for limited expansion of non-conforming uses. This information can be found online.

5. What is a variance, and what is the approval process?

A variance is an exception to requirements of the Zoning Code for development of property, such as building setbacks. A variance may be justified when a regulation restricts the use of property because of some unique feature of the property such as its shape or topography. A variance requires approval by the Board of Zoning Adjustment at a public hearing.

In order to approve a variance, specific findings must be made, as follows:

There are special circumstances or conditions applicable to the property or buildings in question which do not exist for other property or buildings in the same zone and immediate vicinity; and,
The special circumstances or conditions are such that the strict application of the provisions of the Zoning Code would deprive the applicant of the practical use of the property or buildings; and,
Granting the variance will be consistent with the intent and purpose of the Zoning Code and will not be detrimental to the neighborhood or public welfare.

More information regarding the variance process, see Variance Brochure (PDF) or Variance Submittal Requirements (PDF).

6. What is a Planned Development (P-D) Zone?

The Planned Development (P-D) zoning designation is utilized to allow for custom tailored, site specific zoning, which encourages creative, flexible and efficient land uses. Planned Development (P-D) zones are often established with variations from use, density, height or other standards that are strictly regulated in other zones.

For detailed information regarding the Planned Development (P-D) process or a specific Planned Development (P-D) Zone, contact the Planning Division at (209) 577-5267.

7. What is a setback? How far must my house or fence be set back from the property line?

A setback (see House Setbacks (PDF)) is the minimum distance required between a building or fence and a property line. Setbacks vary throughout the City depending on the zoning. General residential setback information can be found online.

Visit Fence Standards for Corner Lots (PDF) or Fence Standards for Interior Lots (PDF) for further information.

8. How do I find the location of my property line?: The location of your property line can be verified by a Licensed Land Surveyor (LLS). You can find a Licensed Land Surveyor by looking online or in the Yellow pages under “Surveyors – Land” or “Engineers – Civil”. Once you have found a Licensed Land Surveyor, you may want to check the status of the Licensed Land Surveyor at the State of California’s Website.

9. How can I make an adjustment of the lot line between my parcel and my neighbor’s parcel?: Changing the boundary between two properties requires what is called a Lot Line Adjustment, which must be approved by the City. Lot line adjustments are handled by the City’s Land Development Engineering Division. If you have questions about Lot Line Adjustments, please contact the Land Development Engineering Division at (209) 342-4712.

10. I am interested in dividing my property into several parcels; is that possible?

If you are interested in dividing your property, you will need to determine whether it is large enough to divide. For information about minimum residential lot requirements, refer to the Zoning Code.

For a commercial property, the ultimate use or uses of the property will need to be considered and whether there will remain sufficient space to accommodate the building(s), required landscaping and parking. For specific questions about site development standards, contact the Planning Division at 209-577-5267.

11. What’s the process to build a shed or a gazebo in my backyard?

Sheds or gazebos are buildings that can be used to support the primary residential structure, which are also known as Accessory Structures (PDF).

A structure such as a patio cover or sunroom that is connected to your house is considered part of the house and is not an accessory structure. These types of structures require a building permit, must meet setbacks and can’t exceed the lot coverage requirements. For building related questions, contact the Building & Safety Division at (209) 577-5232.

12. Can I build an accessory dwelling unit or in-law quarters on my property?: Accessory dwelling units, otherwise known as second units, granny-units, guesthouses, mother-in-law quarters, are allowed by the City on most residential lots. The development of an accessory dwelling unit must meet standards such as size, height, setbacks, lot coverage, and parking. Please contact the Planning Division at (209) 577-5267 for more information.

13. Can I convert my garage into another bedroom, office or recreation room?: All single-family residential units must provide two off-street parking spaces. In order to convert garage space into a bedroom, office, game room, or other living space, the property owner must demonstrate the ability to meet the off-street parking requirements. Contact the Planning Division at (209) 577-5267 for further information.

14. What kind of approval do I need for adding a second story?: A second story addition to an existing home or accessory structure, or a new two-story home or accessory structure, may be subject to Second-Story Review (PDF). For information regarding the submittal requirements, please see the Second Story Review Submittal Requirements (PDF).

15. I want to start a home business. Where do I begin?

The City allows for home-based businesses and you will need a Home Business Permit and Agreement Form (PDF). You will also need to check the zoning in your area to see if the business is permitted. Please contact the Planning Division at (209) 577-5267 for further information.

For all other new business information, visit our New Business Page.

16. What are the regulations for installing a sign?

The City’s sign regulations are based on the zoning designation for property. For information about the City’s sign regulations, contact the Planning Division at 209-577-5267.

Signs generally require a permit to ensure all safety standards are met. For information about the sign permit process, contact the Building & Safety Division at (209) 577-5232.

17. Where can I find application forms and submittal requirements for my planning application?

Application forms and materials are available online or at the Planning Division office at 1010 10^th Street, Suite 3100, Modesto.

Planning Division Fee Schedule (PDF) is available online. For questions regarding fees or forms, please contact the Planning Division at (209) 577-5267.

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Community and Economic Development Department - Transportation Engineering & Design

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1. How do I get new curb ramps in my street?: Contact Phillip Soares @ psoares@modestogov.com. Please include specific detail, (i.e. exact location, address) and your request will be added to the list.

2. When would the curb ramp be installed?: The City uses federal grants and Measure L Funds to construct ADA curb ramps in the public right of way and usually this is in a 3 year cycle.

3. How are the curb ramps prioritized?: The City prioritizes the curb ramp locations by number of requests for that specific location.

4. Can I request a handicap parking spot (Blue Curb and sign) in front of my residence?: Handicap parking requests are handled on a case by case basis. Contact Public Works Department for more information at 209-571-5119

5. Do you handle ADA issue with private business?: No, on site ADA issues are handled with the Building Department, they can be contacted at 209-577-5232.

6. I have an ADA issue with a bus stop, who do I contact?: Contact the City’s Transit Division at 209-577-5295

7. I have an ADA issue with a current area of sidewalk, who do I contact?: Contract Public Works Department – Streets Division at 209-342-2244

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Finance Department - Bill Pay Customer Portal

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1. How do I create an online customer Bill Pay account?

Visit the Bill Pay Customer Portal and click on Register Now link.
Enter all required information and click on the Enroll button.
The password you select will need to meet specific requirements.

After you have successfully enrolled, you will need your Utility Billing account number to finish setting up your new online account.

2. How do I add my Utility account?

Once logged in, click Add Account.
Enter your Account Number, Account Alias (optional). You can also sign up for paperless billing. Check the box to agree to the Payment Authorization Terms. Click Add Account.
You will receive confirmation that your account has been added.
You can add additional accounts by following the same steps as above.

Visit our Bill Pay Customer Portal to register.

3. How do I make a one-time payment?

Visit the Bill Pay Customer Portal and click on Pay Now.
Enter Account Number, Email and confirm Email. Click Continue
Enter Payment Information, enter Payment Amount, select Payment Method, enter Payment Information. Click Continue.
You can also view your bill information and consumption data.
Confirm Payment by clicking box to authorize payment and agree to the Payment Authorization Terms. Click Pay.
You will receive a confirmation page once payment has been approved.

4. How do I sign up, edit, or remove AutoPay?

Adding AutoPay

Select AutoPay on the left-hand side or select AutoPay under account.
Select Payment Method then click Continue.
AutoPay will always draft from your bank account on the due date of each bill. Enter End Date if you would like to end AutoPay on a specific date then click Confirm Schedule.
You will receive a confirmation that you have enrolled along with an email confirmation.

Editing AutoPay

Click AutoPay on the left side.
To edit AutoPay on account, click Edit next to Payment Details.
Select other Payment Method or click Add New.
Select Payment Method, enter information and click Add.
Select Confirm.
Verify Payment Details. You will also receive an email confirmation.

Removing AutoPay

Click AutoPay on the left side.
To remove AutoPay from account, click Edit next to Schedule #.
Click Remove Schedule.
Click Confirm to confirm removal of AutoPay.
You will receive a confirmation email.

5. How do I sign up for or remove Paperless billing?

Signing Up for Paperless Billing

Under the account, slide the radio button for Paperless to say yes.
Click Confirm to enable paperless billing.
Confirm that Paperless says yes.

Removing Paperless Billing

Under the account, slide the radio button for Paperless to say no.
Select Confirm to disable Paperless billing.
Confirm that Paperless says no.

6. How do I view my bill?

Under the account, select View Bill.
Click View link to view PDF of bill.

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Finance Department - Business License Applications and Renewals

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1. How do I apply for a Business License?: Business License applications are located on our website. You may also get an application by visiting our office located at 1010 10th Street in Modesto on the second floor suite 2100.

2. What do I need to open a business in the City of Modesto?

All businesses doing business in the City of Modesto require proper identification, an application and to pay the prorated taxes and fees required depending on the type of business.

Special Requirements

Business	Requirement
Massage Therapists	California Massage Therapy Permit Issued by California Massage Therapy Council
Building Contractors	State Contractors License Issued by California State License Board

Note: Businesses with permanent locations in the Modesto city limits must meet Zoning and Fire regulations. Contact the Zoning Department at 209-577-5279 and the Fire Prevention Bureau at 209-571-5553 for further information.

Annual Taxes and Fees

3. What attachments do I provide when renewing my business license?

These are the forms that would need to be attached to your business license renewal depending on the type of business. These forms should be filled out, saved to your device and uploaded to the online renewal portal.

Subcontractor Adjustment List (PDF)

This form is for General Contractors to adjust the amounts paid to a licensed sub-contractor. General Contractors must fill this form out and attach it to their renewal to be allowed this adjustment.

Apportionment Worksheet (PDF)

A taxpayer may reduce total receipts from the operation of business or from work performed in the City by a percentage that represents activities that occur outside the city. If you believe this applies to your business please complete this BL-2 Apportionment worksheet.

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Finance Department - Business License General Information

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1. How do I update my Business address?

When a customer updates their Business address, they will need to fill out a Notice of Information Change Form (PDF). If the business has moved to a residential address, a Home Business Permit and Agreement (PDF) is also required.

If the business will still be inside the city limits, there is a five dollar ($5) fee for changing the Business address. There is no fee for the Business address change if moving outside the city limits.

Business mailing addresses can be changed by contacting the City of Modesto Business License division at 209-577-5389.

2. Who needs a City of Modesto Business License?: Anyone that conducts business in the Modesto city limits is required to have a Business License. There are three different types of business licenses for doing business in the City of Modesto.

3. Where is the City of Modesto Business License division located?: The City of Modesto Business License division is located at 1010 10th Street in Modesto on the second floor in suite 2100.
Get Directions

4. How do I close my Business License?

Closing Your Business

To close your license, a final Declaration of Gross Receipts form needs to be filed, reporting your final date of business, and all taxes and license fees paid. Contact the City of Modesto Business License division at 209-577-5389 or in person to find out the specific requirements for closing your business.

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Finance Department - Business License Taxes and Fees

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1. How much does it cost to open a business in Modesto?: Visit the Business License Fees and Taxes web page for more information. You may also visit our office located at 1010 10th Street in Modesto on the second floor suite 2100.

2. How do I pay my annual and quarterly Business taxes?

You can pay your business license in person or online using our online portal.

Internet explorer does not work with our online portal. Please use another browser to pay your taxes online.

More Information

3. What attachments do I provide when renewing my business license?

Subcontractor Adjustment List (PDF)

Apportionment Worksheet (PDF)

4. What is the refund policy for business license taxes?: Refunds for overpayment will be processed within four weeks. In the event of a balance on previously unpaid taxes, any refund due will be applied towards this balance. Refunds will be issued in the form of a check.

5. Who do I contact for assistance on applying for coverage under the Stormwater Industrial General Permit?

Region 5 Central Valley Regional Water Board - Sacramento Office

Website: www.waterboards.ca.gov/centralvalley/

Email: jenna.yang@waterboards.ca.gov

Phone: 1-916-464-4764

State Water Board

Website: www.waterboards.ca.gov/waterboards_map.html

Email: stormwater@waterboards.ca.gov

Phone: 1-866-563-3107

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Finance Department - Commercial Business Licenses

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1. Where should I post my business license?: If you have a fixed place of business, the license must be posted in a visible location. If your business is mobile, carry your license with you.

2. I used to have a Modesto business license, how do I reactivate it?: As long as the ownership remains the same, you may reactivate a business license by paying the new license fees and any past due fees and taxes. There must also be a current business license application on file.

3. Do I have to file the Declaration of Gross Receipts forms if I have a minimum license?: Although you do not pay Mill or DID tax, you must report your gross receipts (even if they are zero) to keep your license current and active.

4. Do I have to file even if I did not do any business?: Yes. You must report your gross receipts as zero, sign, date, and return the Declaration of Gross Receipts form, so that your license will remain current and active.

5. How do I calculate Mill tax?

Gross Receipts less the Adjustments (see reverse side of the Declaration of Gross Receipts form) equals the Taxable Gross. Multiply the Taxable Gross times the Mill tax rate. This is the Mill tax due. For example, if the tax rate is .002 and the taxable gross receipts for the quarter are $5000, the fee is calculated as follows:

$5000 X .002 = $10

For a list of allowed Adjustments, see the back of the Declaration of Gross Receipts form or contact the Business Licensing Division. Be sure to write the adjustments on the appropriate lines on the back portion of the form that is returned to the city.

6. Can I deduct expenses?: No. You must report the total amount of money collected, not just your profit. See the back of the Declaration of Gross Receipts form for allowed adjustments.

7. What is DID tax?: Businesses in the downtown area of Modesto pay an additional tax to the Downtown Improvement District (DID). DID tax is calculated in the same manner as Mill tax and paid at the same time.

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Finance Department - General FAQs

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1. I have a large item to dispose of and would like to schedule someone to pick it up. How do I do that?: Please call your garbage service provider. There are 3 companies depending upon where you live:
- Waste Management: 209-538-2210
- Gilton Solid Waste: 209-527-3781
- Bertolotti Disposal: 209-537-6911

2. How do I contest my parking ticket?: You may contest the citation by filling out an informal review form at the following location, within 21 days from date of issuance:

City of Modesto
1010 10th Street
Suite 2100
Modesto, CA 95354

3. How do I sign up for or cancel water service?: You may visit us in person at 1010 10th Street, Suite 2100 on the second floor or contact us by phone at 209-577-5395.

4. How much does a Business License cost?: It depends upon the type of business and where the business is located. In most cases the following applies:

Home/Outside the City Limits
$75 License fee
$100 Deposit
$20 Minimum License Fee (if annual gross receipts will be less than $2,000)

Commercial
$50 License Fee
$100 Deposit
$35 Minimum License Fee (if annual gross receipts will be less than $2,000)

5. Is there an IRS office in Modesto?: Yes 2 locations:
1533 Lakewood Avenue, Modesto, CA
Phone: 800-829-1040
1700 Standiford Avenue, Modesto, CA
Phone: 209-900-6760

6. Where can I pay County Fines?: City/County Building
1010 10th Street
Suite 2500
Modesto, CA 95354

7. Where can I pay my ticket in person?: You may pay your ticket in person within 21 days of issuance at either of the following locations:

Modesto Police Department
600 10th St.
Modesto, CA 95354

Or

City of Modesto
1010 10th Street
Suite 2100
Modesto, CA 95354

Or if preferred, you may mail in your payment to:
P.O. Box 3063
Modesto, CA 95353

8. Where do I get a dog license?: Animal Shelter
3647 Cornucopia Way,
Modesto, CA 95358

9. What is the mission of the Purchasing division?: The mission of the Purchasing Division is to ensure that the City's requirements for goods and services are met in an accurate and timely fashion at the best overall value to the City. We look forward to working with you and hope you find our online features beneficial.

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Finance Department - Home Business Licenses

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1. What if I have a partner?: Each partner is required to complete a Home Business Agreement application for each one of their Modesto addresses.

2. Where should I post my business license?: If you have a fixed place of business, the license must be posted in a visible location. If your business is mobile, carry your license with you.

3. What if I have 2 different types of businesses at a single location?: If all financial records are kept together, then only 1 license is required. If the financial records are kept separately, then multiple licenses are necessary.

4. I used to have a Modesto business license, how do I reactivate it?: As long as the ownership remains the same, you may reactivate a business license by paying the new license fees and any past due fees and taxes. There must also be a current business license application on file.

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Finance Department - Online Business Portal

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1. What is the refund policy for business license taxes?: Refunds for overpayment will be processed within four weeks. In the event of a balance on previously unpaid taxes, any refund due will be applied towards this balance. Refunds will be issued in the form of a check.

2. How do I pay my Business taxes?

You can pay your business license in person or online using our online portal.

Internet explorer does not work with our online portal. Please use another browser to pay your taxes online.

More Information

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Finance Department - Outside Business Licenses

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1. Where should I post my business license?: If you have a fixed place of business, the license must be posted in a visible location. If your business is mobile, carry your license with you.

2. I used to have a Modesto business license, how do I reactivate it?: As long as the ownership remains the same, you may reactivate a business license by paying the new license fees and any past due fees and taxes. There must also be a current business license application on file.

3. Do I have to file the Declaration of Gross Receipts forms if I have a minimum license?: Although you do not pay Mill or DID tax, you must report your gross receipts (even if they are zero) to keep your license current and active.

4. Do I have to file even if I did not do any business?: Yes. You must report your gross receipts as zero, sign, date, and return the Declaration of Gross Receipts form, so that your license will remain current and active.

5. How do I calculate Mill tax?: Gross Receipts less the Adjustments (see reverse side of the Declaration of Gross Receipts form) equals the Taxable Gross. Multiply the Taxable Gross times the Mill tax rate. This is the Mill tax due. For example, if the tax rate is .002 and the taxable gross receipts for the quarter are $5000, the fee is calculated as follows:

$5000 X .002 = $10

For a list of allowed Adjustments, see the back of the Declaration of Gross Receipts form or contact the Business Licensing Division. Be sure to write the adjustments on the appropriate lines on the back portion of the form that is returned to the city.

6. Can I deduct expenses?: No. You must report the total amount of money collected, not just your profit. See the back of the Declaration of Gross Receipts form for allowed adjustments.

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Finance Department - Parking Citations

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1. What is the refund policy for parking citations?: Refunds for overpayment will be processed within four weeks. In the event of a balance on previously unpaid parking citations, any refund due will be applied towards this balance. Refunds will be issued in the form of a check.

2. How do I avoid late fees when disputing citation?: If disputing a citation, do not pay the ticket. During the appeal process, your citation will be placed on hold. If the citation is found valid, payment will be due within 21 calendar days from the mailing post mark date of the appeal decision. If the appeal is dismissed, no payment will be required.

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Finance Department - Senate Bill 205 Business Compliance

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1. Does my business have to comply with the SB 205 Stormwater Discharge Compliance?

Important Note

Compliance with Senate Bill 205 does not affect all businesses, but all business are required to submit the Stormwater Discharge Compliance Form prior to renewing or applying for a Business License in the City of Modesto. For assistance with this process, please contact the Region 5 Central Valley Regional Water Board by calling 916-464-4764 or emailing Jenna Yang.

Finding Your Business’ SIC Codes

To find your code(s) do one of the following:

Look up your SIC Codes by searching keyword(s). (For example: metal recycling) or;
Request the SIC code(s) from your insurance broker.

Record the primary Standard Industrial Classification (SIC) code(s) for your business type for verification purposes on the Stormwater Discharge Compliance form provided by the City of Modesto. When renewing or applying for a Business license in the City of Modesto.

Applicable Businesses

Only those businesses with primary Standard Industrial Classification (SIC) codes that are identified by the State Water Board as requiring enrollment in the Industrial General Permit (IGP) are affected. Verify if any of the Primary SIC Codes for your business type match any of the regulated SIC codes listed on the Water Board website.

Industrial (NPDES) Permit

If applicable to your business, you must fill out and submit the Required Applications and Forms for your business and obtain the following numbers from the State Water Board before renewing or applying for a Business license in the City of Modesto.

Waste Discharge Identification Number (WDID)
Waste Discharge Identification Application Number
No Exposure Certification (NEC) Identification Number
Notice of Non Applicability (NONA) Identification Number

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Finance Department - Start, Stop, Transfer Service

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1. How do I sign-up for Paperless Billing?

You may set up Paperless billing by logging into your online account manager. Once it has been activated you will no longer receive paper statements. You may also sign-up by contacting Customer Services at 209-577-5395.

Important: To avoid our e-notifications going into your “Junk” email folder, you must add: webutility@modestogov.com as a contact or add to safe sender list for your email provider.

2. How much will my Deposit be?: A deposit may be required to establish service with the City of Modesto. Based on guidelines provided by the State of California, a deposit is not to exceed three times the average monthly bill for the property address. A deposit will also be added to active utility accounts if service is disconnected for non-payment. The deposit shall be applied to the closing bill upon the discontinuation of services and any remaining credit will be refunded.
Residential $200
Commercial (based on average monthly billing of location)

3. What is my billing service period?

Metered: If your location is charged a metered water or sewer rate the service period appearing on your bill is from reading date to reading date. Any flat rate service charge also appearing on the bill will differ from these dates.

Non-Metered Flat Rate: If your location is billed on a flat rate, the service period appearing on your bill is from billing date to billing date.

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Finance Department - Upcoming Water Rate Increase

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1. How was this rate increase passed?: On August 9, 2016 City Council reviewed and adopted a Water Rate and Fee Study that included an annual review of the water rate increase. On October 22, 2019 City Council reviewed and adopted the scheduled water rate increase of 9%, effective April 1, 2020.

2. How much is the rate increase, and how will it affect my monthly bill?

On April 1, 2020, the water rate will increase by 9%. Since the new rates takes effect April 1st, your bill will have prorated charges on it. The old rate will be used for water charges prior to April 1st, and the new rate will be used for water charges after April 1st.

The Water Rates effective April 1, 2020 are shown below.

Single Family Residence Flat Water Rates (As of April 1, 2020)

Lot Size	Monthly Rate
0 through 5,000 Square Foot Lot	$56.11
5,001 through 7,000 Square Foot Lot	$64.23
7,001 through 11,000 Square Foot Lot	$80.26
11,001 through 17,000 Square Foot Lot	$104.22
Over 17,000 Square Foot Lot	$116.30

Rate Per Hundred Cubic Feet (CCF)

Rate Type	Rate
Non-Drought	$1.98

Metered Water Rates (As of April 1, 2020)

Meter Size	Monthly Rate
5/8 through 3/4 Inch Meter	$24.94
1 Inch Meter	$36.11
1 1/2 Inch Meter	$64.04
2 Inch Meter	$97.55
3 Inch Meter	$203.66
4 Inch Meter	$360.04
6 Inch Meter	$734.22
8 Inch Meter	$1,348.56
10 Inch Meter	$2,130.44
12 Inch Meter	$2,800.62

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Finance Department - Utility Billing Assistance Program FAQs

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1. What is the Utility Billing Assistance Program?

It is a low income assistance program that reduces your entire utility bill by $35.00 each monthly billing cycle.

Utility Billing Assistance Program Information

2. Who is eligible for the Utility Billing Assistance Program?: To be eligible, applicants must be listed on the City of Modesto utility account and meet the income eligibility guidelines.

3. How do I apply for the Utility Billing Assistance Program?

Download the Utility Billing Assistance Program application or request one in person at the City of Modesto Customer Services office at 1010 10th Street, Suite 2100, Modesto CA.

Applying for Utility Billing Assistance

4. Will I be notified that my discount application has been approved?: Yes, a discount approval letter will be sent to notify you once the application has been reviewed. Please allow 4-6 weeks for processing.

5. Does my discount automatically transfer to my new utility service account if I should move and close my account?: Yes, when you contact the Utility Billing Division to move your service please notify the representative of your active discount so they can ensure it is transferred promptly to your new account.

6. Will I be notified when it is time to renew my discount?: Yes. A renewal letter along with an Application Form (PDF) will be sent to you every other year when it is time to renew. You have thirty (30) days to reapply to avoid any lapse in receiving the discount.

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Finance Department - Utility Billing Customer Service

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1. How much will my deposit be?: A deposit may be required to establish service with the City of Modesto. Based on guidelines provided by the State of California, a deposit is not to exceed three times the average monthly bill for the property address. A deposit will also be added to active utility accounts if service is disconnected for non-payment. The deposit shall be applied to the closing bill upon the discontinuation of services and any remaining credit will be refunded. Residential $200 Commercial (based on average monthly billing of location)

2. When will my Utility Bill become delinquent?: Bills are due and payable upon receipt and become delinquent at the end of each billing cycle in which they are issued. If not received in our office by payment due date, bills are delinquent and subject to additional fees and disconnection. If services are turned off for non-payment, payment of all balances owing plus fees will be required to restore service. Checks are not accepted for accounts once a final notice has been mailed.
Payments received after 3 p.m. on accounts that are disconnected, will not have the service restored until the following business day. Only City personnel are authorized to disconnect and/or reconnect service. Unauthorized tampering/damage could delay restoration of services up to one week and result in additional fees.

3. Do I need Garbage service?: All premises within the City of Modesto service area are required to have garbage service for the protection of the public health, safety and welfare pursuant to Modesto Municipal Code 5-5.101. For service issues, please contact your garbage company directly.

4. How do I find out more about Groundwater Sustainability?: To learn more about Groundwater Sustainability view our Frequently Asked Questions.

5. When will I receive a Delinquent notice?

Delinquent notices will be mailed on past due accounts allowing 14 days for payment to be received to avoid disconnection. Checks are not accepted for accounts once a final notice has been mailed. The entire balance as stated on the final notice is required to avoid disconnection.

Note: Water, sewer, and storm drain charges are considered "ready to use" and will continue to be billed monthly as long as the utility account is open. Only water consumption is based on usage. Services where the water is off for non-payment are still connected to City systems and the charges will continue to be billed. Garbage service is not discontinued when water is turned off for non-payment, and the charges will continue to be billed.

6. How do I dispute my bill?: Accounts should be paid under written protest prior to delinquency to ensure that additional fees are not assessed or service is disconnected. A formal Request for Review form must be completed and submitted within 30 days from the date the disputed charges are billed. This form can be obtained by speaking to a Customer Service Representative at 209-577-5395 or visiting our office located at 1010 10th Street, Suite 2100, Modesto, CA 95354. Completed written dispute forms can be delivered in person at our office, or addressed to: City of Modesto - Collections Division, P.O. Box 767, Modesto, CA, 95353

7. How much is a Return Payment fee?: A return payment fee of $25 will be imposed for all items returned by the bank unpaid and the service may be subject to immediate disconnection.

8. When will I receive my Final Closing Bill?: A service person will be sent within two working days following the termination of your utility account to obtain a final meter reading. Your prorated final bill will be mailed approximately one week from the closing date.

9. Who is my Garbage Company?

Your garbage company is determined by which street you live on.

View the map to find your address and contact your company for more information. Gilton Solid Waste can be reached at 209-527-3781 or Bertolotti Disposal 209-537-6911.

Modesto Garbage Companies

10. What do I do if my service has been disconnected?

If services are turned off for non-payment, payment of all balances owing plus fees will be required to restore service. Checks are not accepted for accounts once a final notice has been mailed.

Payments MUST be made before 3p.m. and verified with a Customer Services Clerk for same day reconnect.
Payments received after 3 p.m. on accounts that are disconnected, will not have the service restored until the following business day.
Only City personnel are authorized to disconnect and/or reconnect service. Unauthorized tampering/damage could delay restoration of services up to one week and result in additional fees.

11. When can I expect my service to be restored after making my payment?: ***Payments MUST be made before 3p.m. and verified with a Customer Services Clerk for same day reconnect.***
***Payments received AFTER 3 p.m. on accounts that are disconnected, will not have the service restored until the following business day.***

12. Who do I contact for a Bulky Item Pick Up?: The City of Modesto offers its residential garbage service customers a convenient way to dispose of large bulky household items via the Bulky Item Collection Program. Each residential garbage service customer may have two pick-ups per calendar year. Residents must contact their garbage company to set a collection appointment. Items should be placed out the evening before the scheduled collection day. Gilton Solid Waste can be reached at 209-527-3781 or Bertolotti Disposal 209-537-6911.

13. What is my billing service period?

Non-Metered Flat Rate: If your location is billed on a flat rate, the service period appearing on your bill is from billing date to billing date.

14. If I get disconnected for non-payment does that stop my billing?: No, your Water, sewer, and storm drain charges are considered "ready to use" and will continue to be billed monthly as long as the utility account is open. Only water consumption is based on usage. Services where the water is off for non-payment are still connected to City systems and the charges will continue to be billed. Garbage service is not discontinued when water is turned off for non-payment, and the charges will continue to be billed.

15. How do I terminate and close my Utility account?: You may contact our office in person or by phone at 209-577-5395 to request termination of service and to provide a forwarding address for your final bill.

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Finance Department - Water Rate Assistance Program

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1. What is Water Rate Low Income Assistance program?: Water Rate Assistance Program is a low income assistance program that reduces your base service charge for water by$15.00 each monthly billing cycle.

2. Who is eligible for the Water Rate Low Income Assistance program?: Customers that meet the income eligibility guidelines found on our website.

3. Can I be enrolled in more than one Low Income Assistance program?: Customers may apply and participate in either Water Rate Low Income Assistance program or the Senior/Disabled Low Income Assistance program, but not both. For more information regarding the Senior/Disabled assistance program please visit our website or contact our Customer Services representatives at 209-577-5395

4. How do I apply for Low Income Rate assistance?

Download the Water Rate Low Income Assistance application or request one in person at the City of Modesto Customer Services office at 1010 10th Street, Suite 2100, Modesto CA. Please mail or bring your completed application and required documents to Central Valley Opportunity Center (CVOC) located at 1801 H Street, Suite A 4-6, Modesto, CA 95354.

Applicants must reapply for the program every two years. Please allow 4-6 weeks for processing once the application has been submitted and approved. Applications may be submitted by mail or by making an appointment to submit the application directly to Central Valley Opportunity Center (CVOC). For further information, please contact Central Valley Opportunity Center (CVOC) at 209-577-3210.

5. When will I see the $15 discount on my bill?: Please allow four (4) to six (6) weeks for processing once your application has been submitted and approved by the Central Valley Opportunity Center (CVOC).

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Fire Department - General FAQs

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1. How do I obtain a fire report?: Fire reports are managed through our Fire Administrative office, you may email or call 209-572-9590 to make your request.

2. Can you come out to check and/or install a smoke detector?: Call our Administration Office at (209) 572-9590 and we'll ask you some questions to find out how we can help.

3. How do I report a leaking fire hydrant?: Contact the Water Division at (209) 342-2246.

4. Does the Modesto Fire Department check or install car seats?: Unfortunately our personnel are not trained on this service. However, the Modesto Police Department has staff that are, you can contact them at (209) 342-9195. Additionally, the Stanislaus County Health Services Agency also has a Keep Baby Safe program, they can be reached at (209) 558-5656.

5. Does the Modesto Fire Department offer CPR classes with certification to the community?: Certification courses for community members are offered through the American Red Cross, you can contact them at (209) 523-6451.

6. Who do I call about fire hazards or overgrown weeds?: The City's Neighborhood Preservation Unit investigates these issues, you can contact them at (209) 577-5277.

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Fire Department - Prevention Guidelines

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1. What are the Fire Prevention Site Plan Review Guidelines?

Site Plan Review Guidelines

Listed below are the basic information requirements to complete a plan review.

Submit three copies of plans drawn to an indicated scale on a minimum sheet size of 24" x 36" with a printed title block.
Indicate the project name, full street address, Assessors Parcel Number (APN), tract number, and associated building permit number. Show north pointing arrow.
Provide contractor's name, address, phone number, type of license, license number, and date of expiration. All plans must be "wet" signed.
Note year of California Building Code, California Fire Code, and NFPA references.
Explain the basic use(s) of the building/area. Include the CBC occupancy classification.
Show property lines, nearby buildings, driveways, and adjoining streets. Show all fire water lines, risers, FDC's, water shut off valves, fire hydrants, and fire pumps. Show pipe sizes. Show scale used.
Identify the surrounding properties and describe their uses on the plans. Is the property adjacent to an undeveloped, wildland, or special fire protection area?
Describe the scope of work. Cloud or isolate project areas.
Provide engineer certification wet-stamp (with signature) on plans indicating that allweather emergency access roadways can support 60,000 pounds imposed weight.
Show fire emergency access road turnarounds and turning radius (i.e., cul-de-sac, hammerhead, parking lot) for dead ends greater than 150-feet.
Demonstrate compliance with 45-foot outside turning radius and 25-foot inside turning radius for all turns along the emergency access road and for turnarounds.
Demonstrate fire department access to all structures per 2016 California Fire Code Section 503.1.1. All points of the 1st floor must be within 150-feet (walking distance) from where a fire engine can park.
Show all fire lanes. (See 2014 Modesto Standards, Appendix B-2, 1.07 for signage.)
Show the location of vehicle and pedestrian gates that cross fire access routes.

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Human Resources - Employment Verification

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1. How can I verify employment?: Call the Human Resources Department at 209-577-5402 for employment verification information. Be sure to have the signed authorization of the employee so that it can be faxed to the Human Resources Department upon request.

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Human Resources - Job Applicants

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1. What benefits do you offer new employees?: Complete benefit and salary information is available on the City's website. For specific benefits click on the job description of your choice and select the benefits tab.

Employment Opportunities

2. Can I apply for a job online?: Yes, you can do so on the City's website.

3. How can I apply for a job with the City of Modesto?: Applications must be received by 5 p.m. on the final filing date.

Each recruitment is open for a certain filing period during which employment applications are accepted. A separate City of Modesto employment application is required for each job.
Employment applications are Submitted online at the City's website

4. Can I fill out one application for several jobs?: Each job requires a separate employment application. You may create an application that can be saved and used to apply for more than one job opening by clicking on the "Build Job Application" link.

More Information...

5. What happens after I apply for a job?: Applications are screened and all candidates are notified via email or US mail of the status of their application. For those who are invited to continue in the testing process, the notification will outline the next step, which may include a written exam, performance test, or oral board, etc.

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Human Resources - Risk Management

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1. How do I file a claim for damages against the city?

If you believe that the city is responsible for damages to you or your property, you must file a written claim within 6 months of the incident in most cases. In order to meet legal requirements you must supply specific information. To assist you in meeting those requirements, the city has prepared a claim form for your use. Claim forms (PDF) are available online or in person from the City Clerk's Office or the Risk Management Division.

Completed claims should be mailed or hand delivered to the City Clerk's Office along with copies of invoices, receipts or pictures documenting your damages.

2. What happens when I do file a claim?: A copy of your claim is sent to the Risk Management Division. This Division is responsible for investigating and settling your claim. The claims adjuster will investigate your claim and determine if the city is legally responsible for your damages and, if so, for how much. Generally, the city will only pay for damages when it can be shown that the city was negligent in its operations. You will receive written notice of action taken on your claim within 45 days after it was filed.

3. Why doesn't the city pay for damages caused by falling limbs from city trees?: The Urban Forestry Division has established an excellent maintenance and pruning program for city trees. The courts have consistently ruled that this program shows that the city provides reasonable care. Consequently, when tree limbs do fall it is considered an Act of Nature and the city is not responsible.

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Parks, Recreation, & Neighborhoods - 10th Street Plaza

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1. What types of events are held at Tenth Street Plaza?: Concerts, receptions, social gatherings, fund-raisers, new car displays, live TV broadcasts, press conferences, rallies, athletic demonstrations and candlelight vigils are some examples of the types of events that have been held at Tenth Street Plaza.

2. Where is Tenth Street Plaza located?: Tenth Street Plaza is on Tenth Street, between J and K Streets in downtown Modesto. It is one city block in front of the City and County building and is blocked to through traffic for pedestrian use only.

3. How do I get to Tenth Street Plaza from Highway 99?: Northbound: Take the Central Modesto exit. The off-ramp merges into Sixth Street. Stay on Sixth Street for five (5) blocks. Turn right on K Street. Go four (4) blocks to 10th and K Streets.

Southbound: Take the Maze Boulevard exit. At the top of the off-ramp is a signal light. Go one block further and turn left on K Street. Go five (5) blocks to 10th and K Streets.

4. Do you have rental rates for private and non-profit users?: Both rates are offered. In order to receive the non-profit rate, organizations need to provide a 501(c)3 or a letter from the IR

5. Can I have music or amplified sound at my event in the plaza?: Yes, a Sound Amplification Permit is required through the Police Department. Contact the Police Department at 209-572-9500.

6. Can I serve alcohol at my event in the plaza?: Non-profit organizations can apply for a Daily Alcohol Permit through the Police Department. Certain restrictions and regulations apply. Contact the Police Department at 209-572-9500.

7. Do I need security at my event in the plaza?: Certain types of events will require private security. Contact the Police Department at 209-572-9500.

8. What other permits or approvals are required?: Certain events may require Fire Marshal and/or Police Department approval. Contact the Police Department at 209-572-9500.

9. How do I make Tenth Street Plaza Reservations?: Contact Joni Ericsen.

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Parks, Recreation, & Neighborhoods - Building Services

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1. Who do I contact if I want to rent a house owned by the City of Modesto?: Contact Wolverine Property Management at 209-758-3497.

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Parks, Recreation, & Neighborhoods - Cultural & Enterprise Services

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1. What hours are the McHenry Mansion and McHenry Museum open?: The McHenry Mansion is open Sunday to Friday, 12:30 to 4 p.m.
The McHenry Museum is open Tuesday to Sunday, Noon to 4 p.m.

2. Is there an admission charge for either the McHenry Mansion or the McHenry Museum?: There is no admission charge to either the McHenry Mansion or McHenry Museum, but donations are gladly accepted.

3. How can I contact the Modesto Nuts?: Contact The Modesto Nuts at 209-572-4487.

4. What is the phone number for John Thurman Field?: Call 209-572-4487.

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Parks, Recreation, & Neighborhoods - Golf

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1. How can I contact the local golf courses?: • Creekside Golf Course Phone: 209-571-5123
• Dryden Golf Course Phone: 209-577-5359
• Modesto Municipal Golf Course Phone: 209-577-5360
• Automated 24-hour Tee Reservations (available up to 7 days in advance) Phone: 209-491-GOLF(4653)

More information about golfing here in Modesto is available on the Modesto Golf Course webpage.

2. How can I find out about golf tee times?: Call 209-491-GOLF or contact the local golf course directly at:
• Creekside Golf Course Phone: 209-571-5123
• Dryden Golf Course Phone: 209-577-5359
• Modesto Municipal Golf Course Phone: 209-577-5360

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Parks, Recreation, & Neighborhoods - Landscape Permits

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1. How many sets of drawings do I need to submit?: Three (3) sets of landscape and irrigation plans need to be submitted, along with one (1) set of building elevations and site grading plans.

2. Who do I contact for street tree information?: Contact the Forestry Division at 209-342-2233 for information on street trees in your area.

3. Where can I get more information on the municipal codes?: View Modesto's Municipal Code online.

4. When do I need to submit the landscape and irrigation plans?: Submit your landscape and irrigation plans for commercial, industrial, residential or streetscape projects when you submit your building plans. Your plans will be reviewed and ready to return usually within fourteen (14) days.

5. When are inspections needed?: Irrigation lines need to be inspected before the trenches are backfilled with soil. The final inspection will take place when the landscaping and irrigation have been completed and you are ready to close out your project.

6. Do I need to submit landscape and irrigation plans for City review if my project is in the City's sphere of influence?: Yes, the City is currently reviewing the landscape and irrigation plans for all commercial projects that are within the City's sphere of influence. The fees associated with the review are payable to the City of Modesto.

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Parks, Recreation, & Neighborhoods - Modesto Centre Plaza FAQs

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1. Do you have rental rates for non-profit facility users?: Yes, we offer a reduced rental rate for certain non-profit organizations. To receive the non-profit rate you must provide a 501(c)3 or 504(c)4 letter from the IRS.

2. Can I bring in an outside caterer or my own food and beverage if I am renting event space at the Modesto Centre Plaza?: The Doubletree Hotel is the exclusive caterer for events held at the Modesto Centre Plaza. Clients are not permitted to bring in their own food or beverage from any outside caterer or restaurant.

3. Do I need insurance for my event?: Most events require insurance. However, there are exceptions depending on the room being rented and event attendance. Please contact an Events Coordinator at 209-577-6444 with your specific event details.

4. Does the Modesto Centre Plaza offer Audio Visual Equipment/Audio Visual Services?: The Modesto Centre Plaza offers a variety of Audio Visual equipment for any type of event. For a complete list of the equipment and services we offer and their applicable rental rates, please click on the link for the Services & Forms.

5. What kind of payments do you accept for room rental deposits?: The Modesto Centre Plaza accepts payments in the form of:
- Cash
- Check
- Cashier's Check
- Visa
- MasterCard

6. How can I be an exhibitor at an expo being held at the Modesto Centre Plaza?: Contact our Administrative Office at 209-577-6444 and our Administrative Assistant will provide you with the Promoters contact information.

7. How do I get to the Modesto Centre Plaza? Where should I enter?: The Modesto Centre Plaza is located in downtown Modesto, adjacent to the 15-story Doubletree Hotel. The main entrance to the Modesto Centre Plaza is at the intersection of 10th and K Streets, across from Brenden Theatres.

From Highway 99 - Northbound:
Take Central Modesto exit. The off-ramp merges into Sixth Street.
Stay on Sixth Street for 5 blocks.
Turn right on K Street. Go 4 blocks to entrance of the Modesto Centre Plaza (10th and K
Streets).

From Highway 99 - Southbound:
Take Maze Boulevard exit.
At the top of the off-ramp is a signal light. Go one block further and turn left on K Street.
Go 5 blocks to the Centre Plaza entrance (10th and K Streets).

8. Where should I park to attend an event at the Modesto Centre Plaza?: The nearest metered parking lot is adjacent to the Modesto Centre Plaza, located on 11th Street, between K & L Streets. Additionally there are two parking garages within one block of the Modesto Centre Plaza. These garages are located at the intersections of 9th & L Streets and 11th & K Streets.

9. How can I reach a Facilitator or an attendee of an event happening at the Modesto Centre Plaza?: During business hours contact our Administrative Office at 209-577-6444. Our staff will take a completed message to the room location and place it at the registration desk or other designated area. During non-business hours, please call 209-652-7141.

10. How do I start the process of booking an event at the Modesto Centre Plaza?: Contact our Administrative Office at 209-577-6444. You will be asked to provide the date and time of your event, type of event and estimated attendance. A site tour can be scheduled with an Events Coordinator upon request.

11. Where is the Modesto Centre Plaza box office located? And what are the hours?: The box office is located west of the main entrance, at the intersection of 10th & K Streets. The box office is only open on the day of the ticketed event. Please note that we only sell tickets for events being hosted at Modesto Centre Plaza. Please contact our Administrative Office at 209-577-6444 for specific box office hours for each ticketed event and for information on additional locations to purchase tickets.

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Parks, Recreation, & Neighborhoods - Online Registration & Facility Reservation Information

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1. Why do I need to create an Account?: Creating your Family account is the best way to view activity registrations on one profile page. You can also search, select and register for programs online, view your invoices, and print receipts and agreements. View you own personal calendar of events and keep your family’s schedules handy and share financial resources with other Family members. By making your online account you can securely maintain your credit card or banking information on file, making future transactions convenient.

2. What are the refund and cancellation policies for facility reservations?

If cancellation Is 90 days or more from date of facility use, there is a service charge of 25% of the total facility rental price OR a minimum charge of $25 (whichever is greater).
If cancellation is 30-89 days from facility use date, service charge is 50% of the rental price.
If cancellation is 29 days or less from the rental date, there will be no refund unless the facility is re-booked by another renter.
A one time date, time or location change is permitted for a minimum fee of $25.
Damage and cleaning deposits are required for all building rentals. These refundable deposits are an amount equal to half the total rent, or $100, which ever is greater.

3. Are there discount facility rental rates available for non-profit organizations?: Discount rates available for 501(C)(3), (C)(4), and (C)(9) non-profit status groups Mon through Thurs. only. Non-profit rates do not apply to ball field rentals with lights. Fundraisers are at the full fee.

4. How do I pay for my facility reservation?

Reservation dates ninety (90) days or more

One half of your rental fee, as well and security deposit, is due at the time of reservation. All other outstanding reservation fees will be due in full within ninety (90) days prior to first rental date on contract. Any reservation made within ninety (90) days of the rental date must be paid in full at the time of reservation.

Reservation dates within thirty (30) days

Payment must be by cash, Visa or MasterCard, money order or cashiers check only. No personal or company checks are allowed for facility rental payments.

Reservation dates within three (3) days

Cash or credit card payments are the only form of payment accepted within three days of your reservation date.

5. How soon can I set up for my event?

Standard facility rental fees do not include setup the night before. Some additional setup options may be available. Contact our staff to make arrangements and discuss your options.

6. When do I pick up the key for American Legion Hall or the Boy Scout Clubhouse?: The key for American Legion Hall and Boy Scout Clubhouse uses may be picked up the business day prior to the rental. The key is due back by 4:30 pm the first business day following the rental.

7. Where do I purchase Insurance and Security for an event at your facility?: Insurance, security and other permits may be required at some facilities for some events. The Modesto Police Department determines security and permit requirements. Insurance and Security may be provided through a private company or purchased through the City.

8. Where is the Boy Scout Clubhouse located and does it have a kitchen?: This facility is located at 400 Enslen Avenue in Enslen Park at Stoddard Avenue and Enslen Avenue, adjacent to Graceada Park and has a small hall with a kitchen. The kitchen has a refrigerator, 4-burner stove, oven, and sink.

9. What type of events can you have at the Mchenry Mansion?

The Mchenry Mansion rents out for Dinners, Luncheons, Weddings, Wedding Receptions and Special Events.

10. What types of services does the Maddux Youth Center provide?: The center offers a variety of non-fee sports and fitness activities for all ages, tutorial and learning opportunities and a variety of special events including, dance classes, Police Activities League (PAL) Boxing Program and Stanislaus County Office of Education Work-4-Success Program.

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Parks, Recreation, & Neighborhoods - Park Services

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1. What is the telephone number for the Tagging Hot Line for City parks?: Please call 209-342-2248.

2. How do I report homeless people in the park?: The homeless have the right to be in the park from dawn until dusk. If they are pan handling or harassing people, then it becomes a code enforcement issue and you should call the non-emergency police number at 209-572-9500. The Parks, Recreation and Neighborhoods Department has no authority to remove the homeless from parks.

3. Who do I call to report graffiti, vandalism or broken equipment?: Call 911 if you witness tagging or vandalism. To report tagging call the Tagging Abatement Hotline at 209-342-2259. To report vandalism or broken equipment (including play structures and irrigation equipment) call the Park Services Division at 209-342-2248.

4. Who do I call if I have an issue with a City tree on my property or in a park?: Call the Forestry Division at 209-342-2249.

5. Who is responsible for broken irrigation in a park, right-of-way or traffic island?: Contact the Park Services Division at 209-342-2248.

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Parks, Recreation, & Neighborhoods - Parks

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1. Where can I find information on the City's parks and trails?: The City of Modesto Parks & Facilities Guide contains information on all of the City's parks and facilities. The Parks & Facilities Guide is available online or at the Parks, Recreation and Neighborhoods Department office at 1010 Tenth Street, Suite 4400.

Parks & Facilities Guide

2. Where can I get a list of the various activities taking place?: The City's Activity Guide has all of the information you need. You can download the Activity Guide, or pick up a copy at the following locations:
Parks, Recreation and Neighborhoods Department Office: 1010 Tenth Street, Suite 4400
Emergency Services Facility: 3705 Oakdale Road
King-Kennedy Memorial Center: 601 S Martin Luther King Drive
Maddux Youth Center: 615 Sierra Drive
Neighborhood Center at Marshall Park: 420 A Chicago Avenue
Senior Citizens Center: 211 Bodem Street
Stanislaus County Library: 1500 I Street

Activity Guide

3. I am planning an event, are there any facilities in Modesto that I can rent?: The City of Modesto has several facilities that can be rented to the public including small halls, auditoriums and picnic pavilions. Learn more on the Rental Information page.

4. Do I need to make a reservation to hold an event in all City of Modesto parks?: Reservations are required at 11 of the City's 75 parks. The parks that require a reservation are: Beyer Park, Davis Park, Downey Park, E LaLoma Park, Graceada Park, Legion Park, Mancini Park, McClatchy Square, Mellis Park, and Tuolumne River Regional Park. The other 64 parks are available on a first-come, first-served basis. For more information, please call Customer Services at 209-577-5344.

5. What are the reservation numbers for County Parks?: County Parks Administration: 209-525-6750
Modesto Reservoir: 209-874-9540
Woodward Reservoir: 209-847-3304
McHenry Recreation Area: 209-881-3517

6. Who can I call if my neighborhood park needs maintenance?: Call the Park Services Division at 209-342-2248.

7. How do I reserve a picnic area in a park?: Contact the Customer Services Division.

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Parks, Recreation, & Neighborhoods - Planning

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1. Who do I contact regarding maintenance of my neighborhood park?: Contact the Park Services Division at 209-342-2248.

2. How do I find out about renovations, construction, or playground equipment in my neighborhood park?: Gather information by contacting the Parks Planning and Development Division.

3. How do I volunteer to help install play equipment, picnic tables, etc. in my neighborhood or community park?: Contact the Parks Planning and Development Division at 209-571-5573.

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Parks, Recreation, & Neighborhoods - Recreation

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1. What is the telephone number for Customer Services?: Call us at 209-577-5344 or you can email us at send an email.

2. What are the office hours for Customer Services?: We're open Monday through Friday, 8:30 a.m. to 4:30 p.m. and we are located at 1010 10th St. on the 4th floor, Suite 4400.

3. How can I find out about golf tee times?: Call our Golf Offices at 209-491-GOLF.

4. How can I contact the local golf courses?: Creekside Golf Course: 209-571-5123
Dryden Golf Course: 209-577-5359
Muni Golf Course: 209-577-5360

5. How do I register my team to play in an adult sport league?: Registrations for all teams are taken at 1010 Tenth Street, 4th Floor, in the Parks, Recreation and Neighborhoods Department. In addition to league fees, you must also turn in your team roster with player signatures. For more information, contact Tony Amaral at 209-577-5445.

6. Where can I get an adult sport league roster form?: League roster forms can be picked up at the Parks, Recreation and Neighborhoods Department Office, 1010 Tenth Street, Suite 4400, or download the form.

7. Do I need each team member's signature on an adult sport roster form before I turn it in?: There must be at least seven signatures on the roster. You have until the first day of play to collect the remaining signatures.

8. What classes/activities are available through the City of Modesto Parks, Recreation and Neighborhoods Department?: The City's Activity Guide has all of the information you need. You can download the Activity Guide, or pick up a copy at the following locations:
Parks, Recreation and Neighborhoods Department Office: 1010 Tenth Street, Suite 4400
Emergency Services Facility: 3705 Oakdale Road
King-Kennedy Memorial Center: 601 S Martin Luther King Drive
Maddux Youth Center: 615 Sierra Drive
Neighborhood Center at Marshall Park: 420 A Chicago Avenue
Senior Citizens Center: 211 Bodem Street
Stanislaus County Library: 1500 I Street

Activity Guide

9. How do I register for a class?: There are four easy ways to register for a class:
- eConnect internet registration allows you to register from the convenience of your own home.
- Mail the registration form with full payment.
- Drop off the registration form with full payment at 1010 Tenth Street, Suite 4400, between the hours of 8:30 a.m. and 4:30 p.m.
- Fax in the signed registration form with full payment (Visa or MasterCard only) to 209-342-4705.

eConnect Registration

10. Is there a financial assistance program for classes/activities available through the City of Modesto?: Yes! The financial assistance program is called Leisure Bucks. This youth/senior/disabled recreational financial program is for individuals wishing to participate in a City of Modesto Parks, Recreation and Neighborhoods Department program or in a City approved youth sports organization. Leisure Bucks is available to those living in HUD designated low-income neighborhoods in Modesto, those receiving TANF, or those showing proof that the family/household income is at or below current HUD low income guidelines. If eligible, financial assistance may be granted to pay for a portion of the registration fees for classes and programs that cost $5 and above. For more information and eligibility requirements, learn about Financial Assistance.

11. How do I apply for the Leisure Bucks financial assistance program?: Download an application, or call 209-571-5821 for more information. Applications are also available at the following locations:
- Parks, Recreation and Neighborhoods Department Office: 1010 Tenth Street, Suite 4400
- Maddux Youth Center: 615 Sierra Drive
- Neighborhood Center at Marshall Park: 420 A Chicago Avenue
- Senior Citizens Center: 211 Bodem Street

Financial Assistance Application

12. Are there programs for senior citizens in Modesto?: The City of Modesto Parks, Recreation and Neighborhoods Department offers a wide variety of programs for seniors at various locations. Program information for senior citizens can be found in the Activity Guide or by viewing the monthly events calendar. For more information, call Customer Services at 209-577-5344.

Activity Guide

13. What classes/activities are available through the City of Modesto Parks, Recreation and Neighborhoods Department?: There is a wide variety of classes, free programs and special events available to youth. All information can be found in the Activity Guide. A copy of the Activity Guide is available online or it can be picked up at any of the following locations:
Parks, Recreation and Neighborhoods Department Office: 1010 Tenth Street, Suite 4400
Emergency Services Facility: 3705 Oakdale Road
King-Kennedy Memorial Center: 601 S Martin Luther King Drive
Maddux Youth Center: 615 Sierra Drive
Neighborhood Center at Marshall Park: 420 A Chicago Avenue
Senior Citizens Center: 211 Bodem Street
Stanislaus County Library: 1500 I Street

Activity Guide

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Police Department - General FAQs

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1. How can I contact an officer for a report or follow-up to an investigation?: You may leave a message for any officer to contact you by calling our main switchboard at 209-572-9500 and asking for that officer's voice mail.

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Police Department - Records Division

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1. How do I get a vehicle release?

If your car was towed/stored for 30 days due to driving on a suspended license:

-Come to the main lobby and fill out a Request for 30-Day Hearing form. You are entitled to a hearing within 48 working hours. The hearing officer will review your case and, under certain guidelines, may release the vehicle early. If the storage is sustained, you will be required to wait the full thirty days to obtain a release. For further information, you may call the traffic unit at 209-572-9592 during regular business.

If your car is eligible for release, come to the main lobby during regular business hours with the registered owner, a licensed driver, and current vehicle registration. A vehicle release fee will be charged.

2. Do you do fingerprinting?: We do fingerprinting for employment purposes only Monday through Wednesday, 8 a.m. - 1 p.m. The cost is $7 per card. Fingerprint card must be provided by the person wishing to be fingerprinted.

LiveScan fingerprinting is available, by appointment only, at 600 10th Street. You must have photo ID and fingerprint form from employer. For any questions, call 209-572-9659.

3. How do I obtain a bicycle license?: You can obtain a bike license at the Modesto Police Department on Monday - Tuesday, 8 a.m. - 5 p.m., or Wednesday - Thursday, 8 a.m. - 6 p.m. The fee is $3. Please call 209-572-9500 for more information.

4. Where is the court house?: The courthouse is located at:
800 11th Street
Modesto, CA 95354

5. Where do I pay parking tickets?: Parking tickets can be paid online, in person or by mail. Visit our Parking Citations web page to obtain more information.

6. Where is traffic court?: Traffic Court is held at 2260 Floyd Avenue (just east of Oakdale Road).

7. What is the non-emergency number?: The non-emergency number for an officer to respond is 209-552-2470. To file a report that does not need police response (missing persons, stolen vehicles, petty theft, etc.), call the Telephone Reporting Unit at 209-572-9573 or 209-572-9574. Or go to our main page and click on the file a police report icon.

For general information or to contact an officer, call the business office at 209-572-9500.

8. How can I find out if I have a warrant?: Modesto Police Department policy prohibits giving this information over the telephone. You may come into the police station in person and bring a photo I.D. Of course, you are then subject to arrest if you have an active warrant. You may also contact the Court Clerk's Office at:
800 11th Street
Modesto, CA 95354
209-577-5396

9. How do I contest a parking ticket?: You may contest a parking ticket online, in person or by mail. View our Parking Citations web page for more information.

10. How do I get a copy of a police report?

To request a copy of a police report, print out a request form, fill it out and send it, with a check or money order, to our mailing address or visit us during normal business hours.

The Process

You must fill out a request form with your name, address, phone number and reason for requesting the information.
You must have a photo I.D. when picking up requested report.
The cost of a report is $.10 for each page plus tax.

For more information on police report releases or to find out how many pages are in your report, call 209-572-9580.

Availability of Requested Report

This information will be released in accordance with the Public Records Act. Some reports may be released immediately, while others require supervisor or Juvenile Court approval. Normal processing time of these requests can take up to ten (10) days for approval before they can be released. If you are a defendant in the case, you will be required to complete a written request for information.
Traffic collision reports take at least five (5) working days to be available for release. If there are injuries or a fatality, this can be much longer.

For more information on traffic collision reports, call 209-572-9592.

Mailing Address

600 10th Street, Modesto, CA 95354

Normal Business Hours

Monday and Tuesday 8 a.m. - 5 p.m., or Wednesday and Thursday, 8 a.m. - 6 p.m.

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Police Department - Training Unit

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1. How do I become a volunteer?

The Modesto Police Department offers three volunteer programs:

Explorers
Police Volunteer
Reserves

You may request an application by stopping by 600 10th Street, or call 209-572-9513 or 209-342-9164 for an application and/or further information.

2. How do I gain admittance into the Police Academy?: You will need to take a pre-test, usually given quarterly. Police Departments sometimes pay to have trainees put through the academy but you can also pay your own way through. Please call 209-572-9500 for more information.

3. How do I apply for a position as a Police Officer?: Contact City of Modesto Personnel Division at City Hall, 1010 10th Street, or check out our Career Opportunities webpage.

4. What are the qualifications for a Reserve Officer?: All applicants must have completed (or be currently enrolled in) the Level II Course, Level I Course, or a basic Police Academy. If the minimum course requirement has not been completed, the application will not be accepted:
-Applicants must be a minimum of 21 years of age
-Must be a U.S. citizen or in the process of applying for citizenship
-Must meet physical requirements of the job established by the department

For further information, check out the Careers Opportunities webpage.

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Police Department - Youth Wakeup Program

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1. What are the goals and objectives of the Youth Wakeup program?

The goal of the Wakeup program is to teach young people to make correct choices and understand that the decisions they make today will affect their future.

Program Objectives

To provide families with a hard-hitting program that has an immediate and positive impact on juveniles who are headed for self-destruction.
Involving parents and their children in building a positive relationship through the use of effective communication skills.
This educates youth about decision making and the consequences of making wrong choices by showing them the realities of others who have made wrong choices.
Redirects the student’s attitude and behavior from negative to positive, at home, at school, and in society.

2. Who are the contributors of the Modesto Police Department's Youth Wakeup program classes?

Program Contributors

Modesto Police Department Divisions

Diversion Program
Investigative Services Division
Operations Division
Support Division
Police Activities League (PAL)

Other Agency Contributors

Boarding Schools (Support Groups)
Center for Human Services
Central Psychology Services
Child Protective Services
Deuel Vocational Institution (DVI)
District Attorney’s Office (Statutory Rape)
Hutton House
Juvenile Hall
Juvenile Probation
Memorial Hospital (Trauma Talks Tough)
Mental Health
School Attendance Review Board (SARB)
Stanislaus Community Assistance Program (Positively Speaking)
Sierra Education Service
Supporting Parents of Troubled Teens (SPOTT)
Stanislaus County Coroner’s Office

3. Who facilitates the Youth Wakeup program?: Classes are facilitated by a police officer with assistance from law enforcement personnel, family service agencies and community organizations.

4. Where are the classes held for the Youth Wakeup program?: Classes are held at the Modesto Police Department once a week for nine weeks. During each class session instructors share their specialized knowledge and experience to provide a straightforward, realistic view about the realities associated with making poor choices.

5. What are the topics for the Wakeup program classes?

Class Topics

County Coroner / Morgue
Drug Awareness
Gang Awareness
HIV / AIDS
Juvenile Justice System
Homicide
Runaway / Missing Persons
Trauma

In addition, there is an all-day field trip for all participants to Deuel Vocational Institution (DVI) where they are given a tour of the prison and participate in the Straight Life Program.

6. What are the age requirements for the Youth Wakeup program?: This program is designed for youth ages 11 through 17 years old and their parents.

7. Are parents required to attend the program classes?: It is mandatory for at least one parent to be in attendance at each class session along with their child.

8. How long do the Youth Wakeup program classes go for?: This is a nine-week educational program. The Wakeup program class times vary. Contact the Modesto Police Department Youth Services Division at 209-572-9500 to enroll.

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Public Works - City Trees

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1. What is the pruning schedule for City trees?: Trees are maintained on a regular cycle. For more information visit the Tree Maintenance Process web page. To report a concern, submit an online request.

2. What is Mistletoe and should it be reported?: Mistletoe is a problem for Modesto’s trees, and if it is not promptly removed, it spreads from tree to tree, weakens the tree, and can kill trees that are stressed from other factors. To report a concern, submit an online request.

3. What is the process for removing a City tree?

Trees are a living public asset and provide unique environmental and aesthetic benefits to every neighborhood. However, at some point in a tree’s life cycle, it may die or require removal due to risk factors. Modesto makes every effort to preserve trees. When a tree is removed, it is removed entirely and replaced in most instances. Root cutting/shaving is another service the Forestry Division offers. This service is provided to reduce the risk from above ground roots or deeper roots that may potentially cause damage to public and private property.

When trees reach the end of their life cycle and have to be removed, Forestry workers use a coordinated approach to get the job done safely and efficiently. To report a concern, submit an online request.

4. Does the City have a method of keeping inventory for City trees?: Modesto maintains a database of its 81,000 street and park trees. This database records planting and maintenance of every City tree. The City is in the process of updating its tree inventory and Urban Forest Management Plan, and is working with state agencies on this effort. The tree inventory and Management Plan are used to schedule maintenance and to track the City’s progress in reducing greenhouse gas emissions. To report a concern, submit an online request.

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Public Works - Parking Services

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1. What do I do if I get a parking citation while in a parking garage or lot?: Review our Parking Citation Process information.

2. Where are the City owned fee lots located?

Flat lots are located at:

-Corner of 9th Street and I Street

-9th Street between I Street and J Street

-Centre Plaza parking lot located on 11th Street between K Street and L Street

-Transportation Center parking lot located on 9th Street near K Street

Please call 209-342-2216 for more information.

3. Where are the City owned parking garages located?

Parking garages are located at:

-The 9th Street Garage is located on 9th Street between L and K Streets with entrances on 9th Street, L Street and K Street

-The 10th Street Garage is located on the corner of 11th Street and K Street with entrances on both K Street and 11th Street

-The 11th Street Garage is located on 11th Street between J Street and I Street with one entrance and exit located on 11th Street

Please call 209-342-2216 for more information.

4. How much does it cost to park?

Parking fees for parking lots and garages are $1.25 per hour or fraction thereof, with a $15 daily max.

Please call 209-342-2216 for more information.

5. If I am driving into the garage to make a payment at City Hall do I have to pay for parking?: Yes, unless the department you are visiting provides a validation ticket or if you are parked less than 20 minutes. The first 20 minutes are free. Pay at the Pay Station before returning to your vehicle. Please call 209-342-2216 for more information.

6. Can I pay at the meters with a credit card?: Yes. All Revenue Collection Meters accept Master Card, Visa and Discover as well as cash and coin. The maximum cash denomination accepted is $20. Please call 209-342-2216 for more information.

7. Can I buy a parking pass for the parking garages?: Yes, you can purchase a monthly pass for the 11th Street Parking Garage or for our flat lots located at 9th and I Street, 9th Street between J and I Street or the Transportation Center lot located at 9th and K Street. To purchase your pass, go the Finance Office located on the 2nd floor of Tenth Street Place. Please call 209-342-2216 for more information.

8. Can I pay at the garage exits?: It is best to pay on foot before returning to your vehicle. There are Pay Stations near the elevator on the first floor of each garage. If you find yourself in the exit lane and have not already paid, you can pay but with a credit card only. Please call 209-342-2216 for more information.

9. Do I have to display my parking ticket on my dash board?: In the flat parking lots you do not need to display your parking receipt. You must prepay in the flat lots at the Pay Per Space Meters. Please call 209-342-2216 for more information.

10. What do I do if I parked in the garage and have lost my ticket?: Press the intercom at the Pay Station near the elevator or call 209-342-2216 and courtesy staff will bring you a lost ticket replacement. If you lose or damage your ticket, you will be charged $15, the maximum daily fee.

11. Are there parking attendants to help me pay my fee?

Parking garages do not have attendants on staff to collect cash. There are pay stations near the elevator on the first floor of each garage where you must pay your parking fee before returning to your vehicle. Read the easy-to-follow directions at the pay station. Flat lots all have centrally located meters to pay your parking fee prior to going to your destination. Read the easy-to-follow directions on the pay meter.

If you need assistance, please call 209-342-2216.

12. Can I pre-pay my parking fee?: Pre-paid parking is available only at the 11th Street Parking Garage after 6:00 PM at the pay station on Sunday-Thursday. Event days, as well as Fridays and Saturdays, are "pre-pay upon entry" after 5:00 PM. Pre-paying your parking fee before going to your destination helps alleviate some traffic congestion upon exit of the parking garage, since this garage has only one entrance and exit. Please note: The City cannot honor merchant validations for pre-paid parking fees.

13. Can I pre-pay my parking fee at special downtown events?: Pre-paid parking at any parking facility may be necessary for large events that have a significant impact to parking operations, such as downtown festivals and the Amgen Tour. Pre-paid parking during special events is evaluated on a case-by-case basis and signs will be posted at parking entrances. Please note: The City cannot honor merchant validations for pre-paid parking fees.

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Public Works - Solid Waste

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1. My garbage wasn't picked up by the garbage company, what do I do?: Call your garbage company and report it:
Bertolotti Disposal Service: 209-537-8000
Gilton Solid Waste Management: 209-527-3781

2. What goes in my green can?: The green can is for yard waste (grass, leaves, brush and tree trimmings), food waste and paper and cardboard products only (junk mail, shredded paper, magazines, phone books, computer paper, cereal or tissue boxes, etc.). Do not use plastic bags of any kind.

3. Where can I pay my garbage bill?: Tenth Street Place - 1010 10th Street, 2nd Floor or any of the following pay stations:
- Carranza Pharmacy: 209-538-2971 - 1620 Crows Landing Road, Monday through Friday 10 a.m.-6 p.m., Saturday 10 a.m. - 4 p.m.
- IGA: 209-874-9751 - 12138 Yosemite Boulvard, Daily 7 a.m. - 6 p.m.
- Paradise Drugs: 209-524-7726 - 400 Paradise Road, Monday through Friday 8:30 a.m. - 3 p.m., Saturday 9 a.m. - 1 p.m.
- Raleys: 209-551-2050 - 3020 Floyd Avenue, Daily 10 a.m. - 7 p.m.
- Super Mercado Del Sol: 209-575-1389, 950 Kansas Avenue, Daily 9 a.m. - 7 p.m.
- We Cash II: 209-576-2274 - 2900 Standiford Ste. 17, Monday through Wednesday. 9 a.m. - 6 p.m., Thursday and Friday, 9 a.m.-7 p.m., Saturday, 10 a.m. - 5 p.m.

4. How do I report illegal dumping?: Contact the Solid Waste Division at 209-577-5494 for dumping in the streets or alleys.

5. How do I dispose of TVs and computer monitors?: CRTs and other electronic waste can be recycled at the Stanislaus County Household Hazardous Waste Facility. The facility is located at 1710 Morgan Road (near Highway 99 and Hatch Road) and is open for drop-offs every Friday and Saturday from 8 a.m. to 12 p.m. (except holidays). This is a free service to all Stanislaus County residents. For more information, call the Household Hazardous Waste Facility at 209-525-6789 or 209-577-5493.

6. How do I dispose of tires?: Free waste tire events are available when state grants permit. Contact your garbage company and request a tire coupon to be mailed to you. Take the coupon and tires to your garbage company on any of the dates listed on the coupon. Never carry more than nine (9) waste tires in your vehicle. For more information, call 209-577-5494.

7. How do I schedule a bulky item appointment?

Contact your garbage company to schedule your collection appointment. Items are picked up by appointment only twice per calendar year. Please see the bulky item pick up page for a list of acceptable and unacceptable items. Do not place your items in the street until the night before your appointment. This program is for City of Modesto residential garbage customers only, with current, active garbage service. Bertolotti Disposal Service: 209-537-8000 Gilton Solid Waste Management: 209-527-3781

Bulky Item Pick Up

8. How do I dispose of electronics, hazardous waste, chemicals, etc.?: The Stanislaus County Household Hazardous Waste Facility accepts paint, chemicals, e-waste, batteries, hypodermic needles and other wastes. The facility is located at 1710 Morgan Road (near Highway 99 and Hatch Road) and is open for drop-offs every Friday and Saturday from 8 a.m. to 12 p.m. (except holidays). This is a free service to all Stanislaus County residents. For more information, call the Household Hazardous Waste Facility at 209-525-6789 or 209-577-5493.

9. Where can I buy the City's compost?: Compost is available for purchase at the City's Compost Facility, 7001 Jennings Road. Call 209-571-5144 for more information.

10. What is the telephone number for the Forestry/City Trees Division?: Call 209-342-2253.

11. What is the telephone number for the Garden Refuse and Leaf Collection Division?: Call 209-557-5463.

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Public Works - Street Services

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1. How do I get a pothole repaired?: Call 209-342-2244 or Submit Online. Please be prepared to give details such as size and location of the pothole. Be sure to mention if the pothole is large enough to be a road hazard. Street Services has a 24 hour service to repair road hazards.

2. Who maintains the City alleys?: For potholes in alleyways, please call Street Services at 209-342-2244 or Submit Online. The property owner is responsible for keeping the alley free of weeds and debris.

3. How can I get sand bags during storms?: The City will supply up to 20 sandbags per residence to protect your property from flooding during a storm. If you live in the City call 209-342-2244 or Submit Request Online. If you are a County resident call 209-525-4130.

4. Who is responsible for damaged sidewalks?: The homeowner is responsible for reporting any damage to the sidewalk in front of their property. Please refer to the Municipal Code 7-1.302 - 7-1.304. Municipal Code 7-1.302 - 7-1.304.

5. How do I report sidewalk damage?: If your sidewalk is damaged, call Streets Services at 209-342-2244 or submit a service request to report the damage.

6. How do I report a problem with a traffic signal, street lights or street signs?: There are 2 ways to report these issues.

7. When does my street get swept?: Visit the Street Sweeping page.

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Public Works - Transit

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1. How much does the bus cost?: Fare information is available on the Modesto Area Express website.

2. How do I ride with my bicycle?: Information on transporting your bicycle on the bus is available on the Modesto Area Express website.

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Special Event Entertainment Permits

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1. Do I need a Special Event Permit?: If your event is open to the public and includes entertainment such as live or amplified music, DJs, dancing to live or recorded music, presentations by performers, carnival rides, circus act or other activities meant to be attended by members of the public, then you will need a Special Event Entertainment Permit to hold your event. Parades and sporting events do not require a Special Event permit, although parades require their own permit which can be found on Modesto Police Department forms and applications page.

2. If I have a valid Business Entertainment Permit, but I am holding a Special Event outside of my business facility, do I need a Special Event Permit?: Yes. Your Business Entertainment Permit is valid within your business facility, but if any part of your event will take place any area outside of your business facility, such as a patio or parking lot adjacent to your facility, you will need to apply for a Special Event Permit to cover that event.

3. How long does the Entertainment Permit process take?: Entertainment staff ask for a minimum of 45 days to process your Special Event Entertainment Permit application. This process can be lengthy, with several City Departments required to view the application and provide comments. All new applications must also go before the Entertainment Commission, which meets twice monthly, in order to receive final approval. Be certain to submit your paper work well in advance of your desired event date.

4. How does a Special Event Permit cost?: Pricing for Business Entertainment Permits and Special Event Permits are available on our Entertainment Permit page.

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Utilities - Environmental Services

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1. Are personal hygiene wipes labeled flushable actually flushable?

Many personal hygiene wipes, baby wipes, and cleaning products are marketed as being “flushable”, but despite the confusing and misleading labels you should never flush “flushable” or "disposable” products. These products do not break down as they move through the sewer system and can cause blockages in your home sewer lines, resulting in the backup of sewage into the home. They can also cause blockages in the City’s sewer pipes and pumps causing sewer overflows, costly cleanup and repairs and extensive environmental damage. Remember, the only things that should be flushed are human waste and toilet paper.

Do not flush items such as disinfecting wipes, paper towels, baby wipes, towelettes, and mop refills. These items should be placed in the trash. If you have any questions, please contact the City of Modesto Environmental Compliance division at 209-577-6200.

2. How do I properly clean a grease trap?

Protect the Tuolumne River by keeping grease out of sewers. These are the steps used to properly clean a grease trap.

Scoop top

Open cooled trap. Remove surface grease solids with slotted spoon, and oil with solid spoon. Place in a double lined plastic bag

Scrape sides

Scrape grease from sides and dividers into the disposal bag.

Check solids

If sediment is less than two (2) inches thick, call a licensed company to pump the trap clean.

Check Screen

Remove, inspect, and clean screen.

Solidify

Pour cat litter into bag of grease and mix until solidified.

Dispose

Tie bag securely and place in dumpster.

Reassemble, refill, record

Reassemble, tighten lid, and record on log sheet.

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Utilities - Groundwater Sustainability

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1. What is the Sustainable Groundwater Management Act of 2014?: The Sustainable Groundwater Management Act of 2014 is a comprehensive three-bill package that includes AB 1739 (Dickinson), SB 1168 (Pavley), and SB 1319 (Pavley) and sets the framework for statewide long-term sustainable groundwater management by local authorities. It requires the formation of new groundwater sustainability agencies tasked with assessing the conditions in their local basins and adopting locally-based sustainable management plans. It provides for limited state intervention only when a groundwater sustainability agencies is not formed and / or fails to create and implement a plan that will result in groundwater sustainability within 20 years.

2. What authority will groundwater sustainability agencies have?: groundwater sustainability agencies are empowered to utilize a number of new management tools to achieve the sustainability goal. For example, groundwater sustainability agencies may require registration of groundwater wells, mandate annual extraction reports from individual wells, impose limits on extractions, and assess fees to support creation and adoption of a groundwater sustainability plan. Groundwater sustainability agencies also may request a revision of groundwater basin boundary, including the establishment new subbasins. A groundwater sustainability agencies may adopt a single plan covering an entire basin or may combine several plans from multiple agencies.

3. Is there any funding available to assist groundwater sustainability agencies?: If approved by voters, Proposition 1 – the Water Quality, Supply and Infrastructure Improvement Act of 2014 – would provide $100 million in funding to help create and implement groundwater sustainability plan.

4. When do sustainable groundwater management plans have to be completed and implemented?: Groundwater sustainability plan for critically over-drafted basins must be completed and adopted by the groundwater sustainability agencies by Jan. 31, 2020. Groundwater sustainability plan for high- and medium-priority basins not in overdraft must be completed and adopted by the groundwater sustainability agencies by Jan. 31, 2022. All high- and medium-priority groundwater basins must achieve sustainability within 20 years of groundwater sustainability plan adoption.

5. Who determines whether a groundwater sustainability plan is sufficient?: The Department of Water Resources is tasked with reviewing groundwater sustainability plan for compliance. If The Department of Water Resources determines that an adequate groundwater sustainability plan has not been adopted or that it is not being implemented in a way that will achieve sustainability within 20 years, then the State Water Resources Control Board may designate the basin “probationary.” After receiving notice from the State Board, local authorities will have 180 days to address groundwater sustainability plan deficiencies. If the plan is brought into compliance the state will remove the “probationary” designation and will have no further authority to intervene. If the deficiencies are not addressed by the groundwater sustainability agencies, the State Board is authorized to create an interim plan that would remain in effect only until the Groundwater Sustainability Agency could assume responsibility with a compliant plan that will achieve sustainability.

6. What does sustainable groundwater management mean?

The aim of the legislation is to have groundwater basins managed within the sustainable yield of each basin. The legislation defines “sustainable groundwater management” as the management and use of groundwater in a manner that can be maintained during the planning and implementation horizon without causing undesirable results, which are defined as any of the following effects:

Chronic lowering of groundwater levels (not including overdraft during a drought, if a basin is otherwise managed)
Significant and unreasonable reductions in groundwater storage
Significant and unreasonable seawater intrusion
Significant and unreasonable degradation of water quality
Significant and unreasonable land subsidence
Surface water depletions that have significant and unreasonable adverse impacts on beneficial uses

7. Isn’t this basically a state takeover of groundwater?: No. At its core, the legislation provides a framework for the improved management of groundwater supplies by local authorities. In fact, it provides protection against state intervention, provided that local agencies develop and implement groundwater sustainability plans as required by the legislation. Significantly, the legislation provides tools and authorities some agencies have previously lacked to manage for sustainability. In addition, it provides substantial time (20 years from the time a groundwater sustainability plan is adopted) to take the actions necessary to achieve sustainability.

8. Does this legislation take away the ability of growers to pump groundwater if the current drought continues?: No. The legislation will not affect the ability of local water managers and water users to get through the current drought. The legislation allows local managers time to get on the path of sustainability. It recognizes that implementation of local groundwater sustainability plans may take up to 20 years.

9. How does this legislation affect existing water and property rights?: The legislation does not change existing groundwater rights. Groundwater rights will continue to be subject to regulation under article 10, section 2, of the California Constitution.

10. Will this legislation make future adjudications more complicated?: No. In fact, it is possible that future adjudications would be made easier because there will be more data and information about the basin and pumpers available. Although it is important to note that the legislation will restrict public release of information related to individual groundwater pumpers.

11. Does this legislation allocate groundwater for environmental and habitat purposes?: The legislation does not allocate water for any purpose. There is no expansion of water rights and the public trust doctrine does not apply to groundwater. Local agencies may choose to address this issue in their plans, if they desire.

12. Why doesn’t this legislation address groundwater recharge as a beneficial use of surface water?: Groundwater recharge is currently accomplished by filing a petition with the State Board that demonstrates the water would be put to beneficial use. Association of California Water Agencies members have been working on legislative language to address this matter but have not yet reached agreement on any recommendations.

13. Where can I get more information on groundwater sustainability?

Information is available from the following resources:

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Utilities - Wastewater

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1. How do I arrange sewer hookup?: To arrange a sewer hookup call 209-342-4712 or visit the Division page.

2. How do I sign up for City of Modesto utilities?: To sign up for utilities call 209-577-5395.

3. What do I do if I need assistance after hours or on a weekend or holiday?: You can reach us 24/7 at 209-577-6200.

4. Can I go birding at the Jennings Facility?: Visit the Stanislaus Audubon Society Website for more information.

5. How do I arrange a tour at the Sutter Primary Treatment Facility?: To arrange a tour of the facility contact Administration by phone at 209-577-6200 or by email.

6. How do I arrange a tour at Jennings Secondary/Tertiary Treatment Facility?: To arrange a tour of the facility contact Administration by phone at 209-577-6200 or by email.

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Utilities - Wastewater / Stormwater Collections

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1. What do I do if a street is flooded?: To report street flooding report it online or call 209-577-6200.

2. How do I report waterwaste?: You file a report online.

3. My toilet is backed up, do I call a plumber or the City of Modesto?: Call the City of Modesto at 209-577-6200. The Wastewater Division has a "Call Us First" policy, which helps the City and the property owner determine if a sewer blockage problem is within the City's mainline. A City crew will determine if the problem is within the City maintained line or within your privately maintained line. If the City's mainline is not plugged, you may need a plumber.

4. I need to repair my sewer lateral and was informed that the City may have a program to help me, how can I get more information?: The City has established a Private Sewer Lateral Cost Share Program (PSLCSP) to assist homeowners with the cost of repairing the private sewer lateral within the public right of way. For more information, view the Engineering Department.

5. What do I do if I need wastewater or stormwater collection assistance after hours or on a weekend or holiday?: You can reach us twenty four hours a day, seven days a week at 209-577-6200.

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Utilities - Water Conservation

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1. What are the allowable exemptions for hosing?: Hosing concrete areas, building exteriors, etc. is prohibited except for health/safety concerns or for maintenance/construction purposes, with the use of a positive shutoff nozzle. Avoid excess run-off.

2. How long do I have to repair a water leak?: Once identified, must be repaired within 24 hours.

3. Can Restaurants & Food Service establishments serve water?: Prohibited from serving water except upon request.

4. Are ornamental water fountains allowed?: Water fountains that use recirculated water are allowed.

5. What are the rules for irrigating Turf or Ornamental landscapes?: No watering during and 48 hours following measurable rain (.01 inch). For measurable rain data refer to the Modesto Irrigation District website. Only permissible during allotted watering schedule days and times.

6. Are drip irrigation systems exempt from the watering schedule?: Yes, drip irrigation is exempt from the watering schedule. use of drip irrigation is permitted at any time with the use of a positive shutoff nozzle.

7. What are the rules for using water slide or bounce house with a water slide?: Water Slides or Bounce Houses With Water Slides are only permissible during allotted watering schedule day and time. Water must not run off into gutters or sidewalks.

8. What are the rules for swimming pools and kiddie pools?: Inflatable Swimming Pools & Kiddie Pools are only permissible during allotted watering schedule day and time. Water should be dumped onto grass or plants and cannot be dumped down the gutter.

9. What is the protocol for car washing?: Car washing is permitted with use of a positive shutoff nozzle and is allowed all hours of the day of the approved watering days. The use of a positive shutoff valve on the water hose is required. It is also encouraged to use a bucket and a cloth if at all possible. You must also avoid excessive water running down driveway or gutters.

10. Does the City of Modesto offer assistance in setting my sprinkler timer?: The City of Modesto Water Division offers a free service called a Water Audit. Appointments are scheduled for Monday through Thursday from 8 a.m. to 3 p.m. Please call 209-342-2246 to schedule your appointment.

11. Can I water outdoor potted plants on non watering days?: It is permissible to water potted plants on non watering days. A watering can or bucket MUST be filled from inside your home. Water may NOT come from an outside hose or water source.

12. If I have a private well, do I have to adhere to the watering schedule?: Citizens on private wells are strongly encouraged to adhere to the City of Modesto watering schedule. To report water waste such as excessive runoff from citizens with private wells within Stanislaus County, please call 209-525-6700 or 800-2-ASSIST.

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Utilities - Water Cross Connections & Backflow Prevention

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1. What is a Cross-Connection?: A cross-connection is when the drinking water supply line is connected to a non-potable substance. i.e. industrial equipment lines, a garden hose filling a pool or spa.

2. What is a Backflow?: Backflow occurs when the water in your pipes (after the water meter in your building/facility) goes backward (opposite its normal direction).

3. What causes backflow?

There are two situations that can cause the water to go backward (Backflow):

Back pressure may cause backflow to occur when the potable supply piping is connected to a system or fixture which exceeds the operating pressure or the supply pressure of the supply piping. Higher pressure can be caused by booster pumps, boilers, pressure vessels, or elevated piping in places such as high rise buildings or tanks. If these connections are not properly protected, potable and non-potable water or liquids can be forced into the potable supply system.
Back Siphonage is caused by a reduced pressure in supply piping. Back siphon can be caused by undersized piping, a line repair or break that is lower than a service point, reduced main pressure due to high withdrawal rates such as firefighting or flushing water mains, or a reduced supply pressure on the suction side of a booster pump.

4. What can I do to safeguard my building/facility from backflow?

Be aware of potential cross-connections in your water supply and eliminate them.
Install backflow prevention assemblies where appropriate.
Repair and replace your backflow assembly when necessary.
Have your backflow preventer tested annually by a Certified Tester.

5. How can I get my backflow preventers tested for compliance?: According to Modesto Municipal Code 11-1.113 and California Health and Safety Code 116800-116820 all backflow prevention assemblies are to be tested annually at the owner / water account holder's expense. Be sure to utilize a Certified Tester when performing this task.

6. What Backflow preventer is right for my building/facility?

There are two types of Backflow prevention assembly devices:

External - to protect the City's water system from cross-connection occurring on the customer's property
Internal - to protect the customer from cross-connections occurring within the system/pipes on their own system

The City of Modesto's Cross-Connection Specialist is available to help conduct a backflow survey within your facility to determine what type of backflow prevention assembly is best to protect your facility and your personnel. You will receive a survey report complete with recommendations. To arrange for this free service you may contact us at 209-342-2246 or via e-mail at WaterBackflow@modestogov.com

7. Are Backflow Preventers required by law?

Yes.

According to California Health and Safety Codes 116800 and 116407; Water Code 13553 and 13578; and Modesto Municipal Code Article 20 section 9-8.2003 Plumbing hazards and 11-1.14 sections (g, i, j, k, l, and m): backflow preventers are required on all commercial buildings that have a potential cross-connection.

8. What is a Backflow Assembly?: Backflow assemblies are devices that are installed at the point of connection/service and prevent non-potable substances from flowing back into the drinking water supply. There are various types of assemblies that are specific for certain applications.

9. Why did I receive a letter stating that I need to install a backflow assembly?

You received this letter because an approved backflow assembly is required to be installed at the service connection to protect from potential backflow conditions.

Contact a licensed contractor for installation.
Once installation is complete contact the cross-connection control staff at the City of Modesto to schedule the initial backflow test which the city will provide or you can contact a tester on our approved list.
Obtain an appropriate building permit if required

10. I received a notice of non-compliance that stated I didn't have my backflow tested, repaired, or installed. What do I do?: If you had the assembly tested, repaired, or installed contact your tester / installer to ensure the test report was sent to the City of Modesto cross-connection control staff. If the work has not been completed you need to do so to ensure there is no interruption in your water services.

11. What happens if I do not comply with the requirements?: Non-compliance may result in your water services being discontinued as well as fines and penalties being added.

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Utilities - Water Quality - Nitrates & Disinfection

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1. What are Nitrates?: Nitrate contamination of potable water sources is becoming one of the most important water quality concerns. The maximum contaminant level (MCL) for nitrate is 10 milligrams per liter (Mg/L) as nitrogen (N). More information regarding nitrates and California regulations is available on the California Water Boards website.

2. What is the concern about nitrate/nitrite in drinking water?: Nitrates are known to be found in drinking water and contamination is normally associated with septic systems, certain animal feeding operations, or fertilizer usage. Nitrate/Nitrite can interfere with the ability of red blood cells to carry oxygen to the tissues of the body. More information regarding nitrates and California regulations is available on the California Water Boards website.

3. What is the treatment for Nitrate?: Once a water supply becomes contaminated with nitrate, it is costly to treat. Ion exchange and reverse osmosis treatment units are used to remove nitrate from drinking water. Boiling water does not remove nitrates and is not a treatment alternative. More information regarding treatment process of nitrates is available online.

4. What are resin beds in drinking water?: “Ion exchange resin beds, which are part of the treatment unit equipment, are often an attractive growth medium for biological organisms such as bacteria, mold and algae. In some cases, these growths can build up in the resin bed and physically foul the resin. In most cases, however, the concern is that these organisms will contaminate the effluent water leaving the ion exchange system and entering the drinking water supply.” More information on resin sterilization can be found online.

5. Why is water disinfected?: The goal of disinfection for public water systems is to eliminate pathogens that are responsible for waterborne diseases. More information can be found on the National Center for Biotechnology Information, U.S. National Library of Medicine website.

6. What is the filtration process for the disinfection of bacteria in drinking water?: Filtration treatment systems can be an attractive growth medium for biological organisms such as bacteria, mold and algae. In some cases, these growths can build up in the filters. In most cases, however, the concern is that these organisms will contaminate the water leaving the treatment system and entering the drinking water supply. Therefore, potable water supplies generally contain chlorine, which is added as a disinfectant. More information on resin sterilization can be found online.

7. What is water chlorination?: “Chlorination is the process of adding chlorine to drinking water to disinfect it and kill germs. Different processes can be used to achieve safe levels of chlorine in drinking water. Chlorine is available as compressed elemental gas, sodium hypochlorite liquid solution or solid calcium hypochlorite. While the chemicals could be harmful in high doses, when they are added to water, they mix in and spread out, resulting in low levels that kill germs but are still safe to drink.” Chlorine levels up to 4 milligrams per liter (mg/L or 4 parts per million (ppm) are considered safe in drinking water. More information can be found on the Center for Disease Control and Prevention website.

8. Is Chlorine treatment new?: “Chlorine was first used in the U.S. as a major disinfectant in 1908 in Jersey City, New Jersey. Chlorine use became more and more common in the following decades, and by 1995 about 64% of all community water systems in the United States used chlorine to disinfect their water.” More information can be found on the Center for Disease Control and Prevention website.

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Utilities - Water Services

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1. What do I do about a water leak?: Please report water leaks to us at 342-2246. This is a 24 hour (7 days a week) service line for emergencies.

2. I see water waste, how do I report it?: To report water waste, please contact us at 209-342-2246, you can also report waste online.

3. How do I get a new water service or stop service?: Please contact our Customer Service office at 577-5395. Office hours are: Monday to Friday, 8:30 a.m. through 4:30 p.m.

Customer Service Office

4. How do I get my water service turned off for repairs? Is there a charge?: There is no charge for this service, contact us at 209-342-2246. This is a 24 hour (7 days a week) service line for emergencies.

5. Why am I getting a meter? When will I be billed per metered usage?: For information on the Meter Installation program, please visit the Water Meters page.

6. My water pressure seems low, what should my pressure be?: Standard residential water pressure is 40-60 psi. If you would like your water pressure tested, please contact us at 209-342-2246 during business hours of 7:30 a.m. to 4:30 p.m. Monday to Friday to request a service technician to perform a pressure test.

7. My water has a bad taste or odor, is it safe to drink?: The water from our water system is regularly tested. If you are concerned with a bad taste or odor, please contact us at 209-342-2246. This is a 24 hour (7 days a week) service line for emergencies.

8. What do I do if I need emergency water service repairs after hours or on a weekend?: For emergency repairs, please contact us at 209-342-2246. This is a 24 hour (7 days a week) service line for emergencies.

9. How can I save money on my water bill?: For information and tips to conserve water and reduce your water bill, view the Water Conservation section.

10. Why a water rate increase?

Increases allow for:

Replacement and repair of aging infrastructure
Construction for new lines, tanks, wells and treatment facilities
Water Quality projects

Review the 2016 System Engineer's Report and Water Rate & Fee Study Final Report for more information on the January 2019 increase.

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