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1. How can I check to see if a cannabis seller is licensed?
2. How will Personal Cannabis cultivation be regulated?

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1. What is the difference between the City Attorney and the District Attorney?
2. Can the City Attorney represent private citizens?
3. Who does the City Attorney work for?
4. How can I get a copy of the City Code or a City ordinance?
5. Who do I call to report a potential Modesto City Code violation?
6. My neighbor's tree limbs and branches overhang my property. Can I trim them without my neighbor's permission?
7. My neighbor's tree limbs and branches overhang my property. If my neighbor's tree limbs and branches fall on my property, can I make my neighbor clean them up?
8. I drove my car through a pothole in the street and sustained damage to my car. I feel the City was negligent. Will the City pay for this?

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1. How do I obtain a copy of a public record in Modesto?
2. What records are public?

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1. Where do I go to pay my water bill?
2. Where are claims against the City of Modesto filed?
3. Where are copies of Birth, Marriage or Death Certificates obtained?
4. Where are parking citations paid?
5. Where do I obtain a business license?

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1. How do voters return their ballots?

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1. When did Modesto become a City?
2. When did Modesto become a Charter City?

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1. Where do I register to vote?
2. Where are divorce papers filed?
3. How can I get tax and ownership information about properties?
4. When are the City of Modesto elections held?
5. Where are Applications and/or Rosters for City Boards and Commissions obtained?

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1. How do I contact or make an appointment with a City Council member?
2. Where are the offices of the City Council members located?
3. When are the City Council meetings?
4. How do I get involved in City Government?
5. How do I address the Council at a meeting?
6. How do I get a copy of the Agenda and/or staff report?

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1. What are the Strategic Commitments for the City?
2. What is the goal of the Healthy Economy and Great Quality of Life commitment?
3. What is the goal of the Vibrant Infrastructure and Sustainable Environment commitment?
4. What is the goal of the Great Safe Neighborhoods commitment?
5. What is the goal of the Effective Responsive and Transparent Government commitment?

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1. What is the refund policy for Accounts Receivable (City of Modesto invoices)?
2. What is the refund policy for parking citations?
3. What is the refund policy for permit fees?
4. What is the refund policy for a recreation course?
5. What are the refund and cancellation policies for facility reservations?

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1. What is the Purpose of the Rental Housing Safety Program?
2. If the notice was received by an individual who does not own a rental property, what should the individual do?
3. What should rental property owners or property managers do first?
4. Is there a fee to register?
5. How is registration completed?
6. How is Self-Certification completed?
7. What is a local contact representative?
8. Besides registering, what should the property owner do to prepare for the safety inspection?
9. What is included in the health and safety inspection?
10. Does the property owner need to contact the City of Modesto to schedule the safety inspection?
11. Does the property owner need to be present for the inspections?
12. What is the fee for the safety inspection?
13. Who is responsible for the payment of inspection fees and penalties?
14. Will all units be inspected?
15. Can corrections be made during the inspection?
16. Can the owner provide photographic evidence or other proof that a violation has been corrected without incurring additional inspections and inspection fees?
17. What is the Self-Certification Program?
18. How can the public determine if a rental property has completed the registration process?

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1. Do I need a permit to build a storage shed?
2. How tall can I build my fence without a permit?
3. How do I apply for a Sign Permit?

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1. How much does an Entertainment Permit cost?
2. Do I need an Entertainment Permit?
3. What businesses are exempt from obtaining a Business Entertainment Permit?
4. How long does the Entertainment Permit process take?
5. Are Business Entertainment Permits transferable?

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1. Is my property a landmark?
2. Can I have my property designated a landmark?
3. Can I have my neighborhood designated?
4. What is the designation process?

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1. Where can I learn more about Modesto’s Commercial Cannabis regulations?
2. How can I find out if a property is zoned for a Commercial Cannabis permit?
3. How do I apply for a Commercial Cannabis permit?
4. What are the fees for Commercial Cannabis permits?
5. How many Commercial Cannabis Businesses are allowed in Modesto?

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1. Where can I get information about the special taxes on my property tax statement?
2. Where can I get information about the landscape maintenance or lighting assessments on my property tax statement?

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1. I am trying to start or relocate my business in/to the City of Modesto who can I speak to for assistance?

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1. What types of repairs or improvements do the Grants and Loans for low income homeowners cover?
2. What are the income qualifications for the Homeowner Rehabilitation Program?
3. What is the timeline for the application process to the completion of the repairs?

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1. What will the Housing Plan do?
2. How can I participate in the public engagement process for the Housing Plan?
3. What is the difference between the Housing Plan and the Housing Element?
4. Will this plan address rent control?
5. What is the timeline for the Housing Plan?
6. Will the Housing Plan include community input?
7. How will the City ensure that input is provided by minorities and economically disadvantaged groups, to ensure the plan addresses housing needs for all?
8. What will the City do with my input/comments?
9. Who is the project team working on the Housing Plan? How is the work being funded?
10. How long will it take to see results from the Housing Plan?

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1. What is the telephone number for Housing Assistance?
2. My grandmother's house needs some repairs, but she can't afford to make them. Can the City of Modesto help?
3. What are the main Continuum of Care Acronyms?
4. How can I print the Continuum of Care Acronyms?

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1. What types of permits are Time and Materials based fees?
2. What types of permits have the Land Surveyor portion of charge that will be on a Time and Material basis because this effort varies significantly?
3. What types of service do significant additional connection fees apply?
4. What type of permits do not include Land Surveyor review cost but will be charged on a Time and Material basis?
5. What type of permits have additional fee charged if City employees perform paving or staking services?
6. What type of permit is for lots greater than 100 feet frontage, each 100 feet or part thereof is considered to be one "lot" (distance to be measured to the nearest 100 feet)?
7. Which permits types require work to be performed by others as needed, when no fee is shown?
8. Which permits are chargeable only when paving is done by the City and the Developer/Owner shall repave all trenches, unless otherwise approved by the City Engineer?
9. Which permits costs shall be paid for emergency or other work performed by City for public health and safety?
10. Which permits have an additional trench restoration fee of $2.50 per square foot?
11. Which permits has inspection fees charged on a Time and Materials basis?
12. Which permits shall have an additional fee of $3.75 per linear feet for small laterals designed and drawn by the City?
13. Which permits require Utility relocation for City Projects are not subject to a charge?
14. Which permits have improvements not otherwise listed such as water line extensions, irrigation lines, irrigation line replacements, storm drain lines, etc.?
15. What type of service will be assessed a "double fee" penalty due to Unpermited Street Work?
16. What service will be calculated by the Public Works Director and other pertinent staff in each instance, based on the actual cost of doing the work, including overhead?
17. Which permits will be charged $2.50 per square feet of Trench Influence Area?
18. Which permits will be charged $1.25 per square feet of Trench Influence Area?
19. What service will be required to place a deposit and replenish funds as they are exhausted?

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1. What type of condition do Single-family residences qualify for the 5/8 inch connection fee?
2. What water fee pays for the time and materials required to install the water service from the City water main to the property line?
3. What water fee pays for the construction of the specific water main that extends down a public right of way to serve a specific property?
4. What water fee pays for the time required to connect a new water main to an existing "live" main for making the connection from a new subdivision to an existing water main?
5. What water fee pays for the time and materials required to install a fire hydrant in the public right-of-way?
6. What water fee pays for the removal and replacement of pavement in the street or alley required for the installation of a water service?
7. What water fee pays for the time required to prepare an Outside City Limits Agreement, including review of costs and administrative preparation?
8. What water fee pays for the time required to perpare a water reimbursement agreement, including review of costs and administrative preparation?
9. What water fee includes backflow?
10. What water fee includes strainer?

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1. What type of tax was passed by the voters with Measure L?
2. When did the tax go into effect, and how long will it be in effect?
3. How much revenue will the City receive from the tax?
4. When will Measure L tax funds begin to be available to the City of Modesto?
5. What projects are planned? How will Measure L revenues be invested?
6. How can I find out which local roads are slated for improvement, and more information about Measure L projects and status?
7. What oversight will be put in place?

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1. Does the City of Modesto have a sign ordinance?
2. What is the telephone number for the Neighborhood Preservation Unit?
3. Where do I report an abandoned vehicle?

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1. What is the General Plan?
2. What is zoning and where can I find zoning information about my property?
3. I know what zone my property is in. What is allowed in that zone?
4. What is a legal-nonconforming condition?
5. What is a variance, and what is the approval process?
6. What is a Planned Development (P-D) Zone?
7. What is a setback? How far must my house or fence be set back from the property line?
8. How do I find the location of my property line?
9. How can I make an adjustment of the lot line between my parcel and my neighbor’s parcel?
10. I am interested in dividing my property into several parcels; is that possible?
11. What’s the process to build a shed or a gazebo in my backyard?
12. Can I build an accessory dwelling unit or in-law quarters on my property?
13. Can I convert my garage into another bedroom, office or recreation room?
14. What kind of approval do I need for adding a second story?
15. I want to start a home business. Where do I begin?
16. What are the regulations for installing a sign?
17. Where can I find application forms and submittal requirements for my planning application?

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1. How do I get new curb ramps in my street?
2. When would the curb ramp be installed?
3. How are the curb ramps prioritized?
4. Can I request a handicap parking spot (Blue Curb and sign) in front of my residence?
5. Do you handle ADA issue with private business?
6. I have an ADA issue with a bus stop, who do I contact?
7. I have an ADA issue with a current area of sidewalk, who do I contact?

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1. How do I create an online customer Bill Pay account?
2. How do I add my Utility account?
3. How do I make a one-time payment?
4. How do I sign up, edit, or remove AutoPay?
5. How do I sign up for or remove Paperless billing?
6. How do I view my bill?

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1. How do I apply for a Business License?
2. What do I need to open a business in the City of Modesto?
3. What attachments do I provide when renewing my business license?

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1. How do I update my Business address?
2. Who needs a City of Modesto Business License?
3. Where is the City of Modesto Business License division located?
4. How do I close my Business License?

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1. How much does it cost to open a business in Modesto?
2. How do I pay my annual and quarterly Business taxes?
3. What attachments do I provide when renewing my business license?
4. What is the refund policy for business license taxes?
5. Who do I contact for assistance on applying for coverage under the Stormwater Industrial General Permit?

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1. Where should I post my business license?
2. I used to have a Modesto business license, how do I reactivate it?
3. Do I have to file the Declaration of Gross Receipts forms if I have a minimum license?
4. Do I have to file even if I did not do any business?
5. How do I calculate Mill tax?
6. Can I deduct expenses?
7. What is DID tax?

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1. I have a large item to dispose of and would like to schedule someone to pick it up. How do I do that?
2. How do I contest my parking ticket?
3. How do I sign up for or cancel water service?
4. How much does a Business License cost?
5. Is there an IRS office in Modesto?
6. Where can I pay County Fines?
7. Where can I pay my ticket in person?
8. Where do I get a dog license?
9. What is the mission of the Purchasing division?

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1. What if I have a partner?
2. Where should I post my business license?
3. What if I have 2 different types of businesses at a single location?
4. I used to have a Modesto business license, how do I reactivate it?

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1. What applications are required for a new hotel business?
2. Are there any deposits due to the City when applying for a hotel business license and Transient Occupancy Registration Permit?
3. When will I receive the Hotel Transient Occupancy Tax (TOT) and Business License deposit refund?
4. What is the Transient Occupancy Tax (TOT)?
5. What is the current Transient Occupancy Tax (TOT) rate?
6. What hotel fees are considered TOT Taxable?
7. When is the Hotel Transient Occupancy Tax (TOT) reporting period?
8. What is the Mill Tax (Business tax) Rate?
9. When is the Mill Tax reporting period?
10. How do I make a TOT and Mill Tax Payment?
11. Do I have to file the Quarterly Declaration of Gross Receipts and the Monthly Transient Occupancy Tax Report even if I don’t have reportable revenue for the quarter?
12. If I have additional questions, who do I contact?

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1. What is the refund policy for business license taxes?
2. How do I pay my Business taxes?

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1. Where should I post my business license?
2. I used to have a Modesto business license, how do I reactivate it?
3. Do I have to file the Declaration of Gross Receipts forms if I have a minimum license?
4. Do I have to file even if I did not do any business?
5. How do I calculate Mill tax?
6. Can I deduct expenses?

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1. What is the refund policy for parking citations?
2. How do I avoid late fees when disputing citation?

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1. How much will my deposit be?
2. When will my Utility Bill become delinquent?
3. Do I need Garbage service?
4. How do I find out more about Groundwater Sustainability?
5. When will I receive a Delinquent notice?
6. How do I dispute my bill?
7. How much is a Return Payment fee?
8. When will I receive my Final Closing Bill?
9. Who is my Garbage Company?
10. What do I do if my service has been disconnected?
11. When can I expect my service to be restored after making my payment?
12. Who do I contact for a Bulky Item Pick Up?
13. What is my billing service period?
14. If I get disconnected for non-payment does that stop my billing?
15. How do I terminate and close my Utility account?
16. How do I change the mailing address on my utility account?

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1. Does my business have to comply with the SB 205 Stormwater Discharge Compliance?

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1. How do I sign-up for Paperless Billing?
2. How much will my Deposit be?
3. What is my billing service period?

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1. What is the Utility Billing Assistance Program?
2. Who is eligible for the Utility Billing Assistance Program?
3. How do I apply for the Utility Billing Assistance Program?
4. Will I be notified that my discount application has been approved?
5. Does my discount automatically transfer to my new utility service account if I should move and close my account?

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1. How do I obtain a fire report?
2. How do I submit plans or apply for a permit?
3. Can you come out to check and/or install a smoke detector?
4. How do I report a leaking fire hydrant?
5. Does the Modesto Fire Department check or install car seats?
6. Does the Modesto Fire Department offer CPR classes with certification to the community?
7. Who do I call about fire hazards or overgrown weeds?
8. Does Modesto Fire Department have life jackets I can borrow?
9. How do I tour a fire station?
10. How do I request a fire engine to attend a community event?

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1. What are the Fire Prevention Site Plan Review Guidelines?

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1. What contributes to Modesto’s quality of life?
2. What is the current state of Modesto’s budget?
3. How have City services been impacted due to lack of funding?
4. How is the City developing a long-term solution to its funding needs?
5. How would a local funding measure help preserve City services
6. How much revenue could this potential measure generate to protect City services?
7. Are there any exemptions to the sales tax?
8. Are there any fiscal safeguards to ensure funds are spent correctly?
9. Could the State cut or take this local funding?
10. Does a sales tax measure ensure that Modesto’s visitors pay their fair share?

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1. How can I verify employment?

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1. What benefits do you offer new employees?
2. Can I apply for a job online?
3. How can I apply for a job with the City of Modesto?
4. Can I fill out one application for several jobs?
5. What happens after I apply for a job?

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1. How do I file a claim for damages against the city?
2. What happens when I do file a claim?
3. Why doesn't the city pay for damages caused by falling limbs from city trees?

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1. What types of events are held at Tenth Street Plaza?
2. Where is Tenth Street Plaza located?
3. How do I get to Tenth Street Plaza from Highway 99?
4. Do you have rental rates for private and non-profit users?
5. Can I have music or amplified sound at my event in the plaza?
6. Can I serve alcohol at my event in the plaza?
7. Do I need security at my event in the plaza?
8. What other permits or approvals are required?
9. How do I make Tenth Street Plaza Reservations?

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1. What hours are the McHenry Mansion and McHenry Museum open?
2. Is there an admission charge for either the McHenry Mansion or the McHenry Museum?
3. How can I contact the Modesto Nuts?
4. What is the phone number for John Thurman Field?

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1. How can I contact the local golf courses?
2. How can I find out about golf tee times?

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1. What is the Junior Giants Program?
2. When can I register my child for Junior Giants?
3. What are the age divisions for Junior Giants?
4. What happens if my child is waitlisted?
5. What equipment does my child need to participate?
6. Where do the Junior Giants play?

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1. How many sets of drawings do I need to submit?
2. Who do I contact for street tree information?
3. Where can I get more information on the municipal codes?
4. When do I need to submit the landscape and irrigation plans?
5. When are inspections needed?
6. Do I need to submit landscape and irrigation plans for City review if my project is in the City's sphere of influence?

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1. Do you have rental rates for non-profit facility users?
2. Can I bring in an outside caterer or my own food and beverage if I am renting event space at the Modesto Centre Plaza?
3. Do I need insurance for my event?
4. Does the Modesto Centre Plaza offer Audio Visual Equipment/Audio Visual Services?
5. What kind of payments do you accept for room rental deposits?
6. How can I be an exhibitor at an expo being held at the Modesto Centre Plaza?
7. How do I get to the Modesto Centre Plaza? Where should I enter?
8. Where should I park to attend an event at the Modesto Centre Plaza?
9. How can I reach a Facilitator or an attendee of an event happening at the Modesto Centre Plaza?
10. How do I start the process of booking an event at the Modesto Centre Plaza?
11. Where is the Modesto Centre Plaza box office located? And what are the hours?

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1. What are the refund and cancellation policies for facility reservations?
2. Are there discount facility rental rates available for non-profit organizations?
3. How do I pay for my facility reservation?
4. How soon can I set up for my event?
5. When do I pick up the key for American Legion Hall or the Boy Scout Clubhouse?
6. Where do I purchase Insurance and Security for an event at your facility?
7. Where is the Boy Scout Clubhouse located and does it have a kitchen?
8. What type of events can you have at the Mchenry Mansion?
9. What types of services does the Maddux Youth Center provide?
10. Is there a fee to transfer or withdraw from a course?

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1. What is the telephone number for the Tagging Hot Line for City parks?
2. How do I report homeless people in the park?
3. Who do I call to report graffiti, vandalism or broken equipment?
4. Who do I call if I have an issue with a City tree on my property or in a park?
5. Who is responsible for broken irrigation in a park, right-of-way or traffic island?

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1. Where can I find information on the City's parks and trails?
2. Where can I get a list of the various activities taking place?
3. I am planning an event, are there any facilities in Modesto that I can rent?
4. Do I need to make a reservation to hold an event in all City of Modesto parks?
5. What are the reservation numbers for County Parks?
6. Who can I call if my neighborhood park needs maintenance?
7. How do I reserve a picnic area in a park?

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1. What is the telephone number for Customer Services?
2. What are the office hours for Customer Services?
3. How can I find out about golf tee times?
4. How can I contact the local golf courses?
5. How do I register my team to play in an adult sport league?
6. Where can I get an adult sport league roster form?
7. Do I need each team member's signature on an adult sport roster form before I turn it in?
8. What classes/activities are available through the City of Modesto Parks, Recreation and Neighborhoods Department?
9. How do I register for a class?
10. Is there a financial assistance program for classes/activities available through the City of Modesto?
11. How do I apply for the Leisure Bucks financial assistance program?
12. Are there programs for senior citizens in Modesto?
13. What classes/activities are available through the City of Modesto Parks, Recreation and Neighborhoods Department?
14. Is there a fee to transfer or withdraw from a course?

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1. How do I register for this Program?
2. Is there a cost associated with participating in the Camera Registry Program?
3. Does participating in the program give the Modesto Police Department (MPD) direct access to my cameras?
4. How do I delete a camera I have registered for the program?
5. If I decide I no longer participate in the program, can I delete my account?
6. What happens to the information that I provide when registering for the program?
7. How do I know if an incident has occurred?

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1. How can I contact an officer for a report or follow-up to an investigation?
2. How do I request a Vacation House Check?

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1. How do I get a vehicle release?
2. Do you do fingerprinting?
3. How do I obtain a bicycle license?
4. Where is the court house?
5. Where do I pay parking tickets?
6. Where is traffic court?
7. What is the non-emergency number?
8. How can I find out if I have a warrant?
9. How do I contest a parking ticket?
10. How do I get a copy of a police report?

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1. How do I become a volunteer?
2. How do I gain admittance into the Police Academy?
3. How do I apply for a position as a Police Officer?
4. What are the qualifications for a Reserve Officer?

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1. What are the goals and objectives of the Youth Wakeup program?
2. Who are the contributors of the Modesto Police Department's Youth Wakeup program classes?
3. Who facilitates the Youth Wakeup program?
4. Where are the classes held for the Youth Wakeup program?
5. What are the topics for the Wakeup program classes?
6. What are the age requirements for the Youth Wakeup program?
7. Are parents required to attend the program classes?
8. How long do the Youth Wakeup program classes go for?

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1. What is the pruning schedule for City trees?
2. What is Mistletoe and should it be reported?
3. What is the process for removing a City tree?
4. Does the City have a method of keeping inventory for City trees?

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1. Where can I report an outage?
2. Usually my lights are back on in a few hours or days. Why is this taking so long?
3. Why are High Voltage circuits failing?
4. Why doesn’t the City leave some of the lights on when a circuit fails?
5. What are high voltage circuits?
6. Why does it take so long to fix High Voltage street lights?
7. Will the new LED streetlights speed up the process of fixing them?
8. What is the cost of replacing the street lights?
9. Are the streetlights being replaced?

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1. What do I do if I get a parking citation while in a parking garage or lot?
2. Where are the City owned fee lots located?
3. Where are the City owned parking garages located?
4. How much does it cost to park?
5. If I am driving into the garage to make a payment at City Hall do I have to pay for parking?
6. Can I pay at the meters with a credit card?
7. Can I buy a parking pass for the parking garages?
8. Can I pay at the garage exits?
9. Do I have to display my parking ticket on my dash board?
10. What do I do if I parked in the garage and have lost my ticket?
11. Are there parking attendants to help me pay my fee?
12. Can I pre-pay my parking fee?
13. Can I pre-pay my parking fee at special downtown events?

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1. My solid waste wasn't picked up by my hauler, what do I do?
2. What goes in which container?
3. Where can I pay my solid waste bill?
4. How do I report illegal dumping?
5. How do I dispose of TVs and computer monitors?
6. How do I dispose of tires?
7. How do I schedule a bulky item appointment?
8. How do I dispose of electronics, hazardous waste, chemicals, etc.?
9. Where can I buy the City's compost?
10. What is the telephone number for the Forestry/City Trees Division?
11. What is the telephone number for the Garden Refuse and Leaf Collection Division?

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1. How do I get a pothole repaired?
2. Who maintains the City alleys?
3. How can I get sand bags during storms?
4. Who is responsible for damaged sidewalks?
5. How do I report sidewalk damage?
6. How do I report a problem with a traffic signal, street lights or street signs?
7. When does my street get swept?

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1. How much does the bus cost?
2. How do I ride with my bicycle?

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1. How do I request repairs to my containers?
2. How do I request a replacement of a damaged container?
3. What do I do if my container is stolen?
4. If my container(s) are removed due to code enforcement actions, what do I need to do to get it back?
5. When is my Solid Waste pick-up day?
6. What are Solid Waste collection Hours?

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1. What solid waste services changed on July 31, 2023?
2. Why did the organics (green) container schedule change on July 31, 2023?
3. Why did the recycling (blue) container schedule change on July 31, 2023?
4. Did my rate increase on July 31, 2023?
5. What is SB 1383?
6. Why do we need a new container?
7. When will I get the third container for recycling?
8. What happens if I do not separate my waste correctly?
9. How do I know where to put cardboard or paper products?
10. Do I need to have all the containers? Can I just have one or two and pay less?
11. I don’t have space for the Recycling container, I don’t want it
12. I already take my recycling to a Collection Center
13. What happens to waste in each container?
14. Can I self-haul my own waste?
15. Can I share my service with someone else?
16. How to I prevent issues from odor and pests?
17. Can I use compostable bags?
18. Do residents have to donate surplus edible food under the law?
19. Where can I find more information on the law?
20. I have a complaint or issue with my service or the City’s programs. What can I do?
21. What goes in which container?

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1. Do I need a Special Event Permit?
2. If I have a valid Business Entertainment Permit, but I am holding a Special Event outside of my business facility, do I need a Special Event Permit?
3. How long does the Entertainment Permit process take?
4. How does a Special Event Permit cost?

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1. Are personal hygiene wipes labeled flushable actually flushable?
2. How do I properly clean a grease trap?

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1. Where can I get more information on groundwater sustainability?
2. What is the Sustainable Groundwater Management Act of 2014?
3. What authority will groundwater sustainability agencies have?
4. Is there any funding available to assist groundwater sustainability agencies?
5. When do sustainable groundwater management plans have to be completed and implemented?
6. Who determines whether a groundwater sustainability plan is sufficient?
7. What does sustainable groundwater management mean?
8. Isn’t this basically a state takeover of groundwater?
9. Does this legislation take away the ability of growers to pump groundwater if the current drought continues?
10. How does this legislation affect existing water and property rights?
11. Will this legislation make future adjudications more complicated?
12. Does this legislation allocate groundwater for environmental and habitat purposes?
13. Why doesn’t this legislation address groundwater recharge as a beneficial use of surface water?

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1. What are the primary reasons we have to raise our rates every year?
2. Do we have to have a rate increase every year or can we stagger them more and have every other year?
3. What happens if we don’t raise the rates every year?
4. Where do we get our water from?
5. Do we buy or sell our water? If so, from/to whom?
6. Do we have water quality issues and if so, what are they, how serious, how do they get addressed?
7. Is our drinking water safe and reliable? How does the City verify that?
8. What happens to our water and our rates in the event of another drought?
9. Why do some surrounding cities have lower rates?
10. Is there assistance to help with this increase?
11. How much will monthly rates increase for the average customer?

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1. When will the City Council consider adoption of the sewer rates?
2. Is the proposed rate increase comparable with other jurisdictions for similar wastewater services?
3. When would the new rates be effective?
4. Why are sewer rates being raised?
5. If the rate increase passes, will websites be updated July 1st to reflect new rates?
6. Can we ensure rates will not be significantly increased again?
7. Where can I view a copy of the Wastewater Rate Study?
8. Who do I call if I have questions?

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1. How do I arrange a sewer hookup?
2. How do I sign up for City of Modesto utilities?
3. What do I do if I need assistance after hours or on a weekend or holiday?
4. Can I go birding at the Jennings Facility?
5. How do I arrange a tour at the Sutter Primary Treatment Facility?
6. How do I arrange a tour at Jennings Secondary/Tertiary Treatment Facility?

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1. What do I do if a street is flooded?
2. How do I report waterwaste?
3. My toilet is backed up. Do I call a plumber or the City of Modesto?
4. I need to repair my sewer lateral and was informed that the City may have a program to help me. How can I get more information?
5. What do I do if I need wastewater or stormwater collection assistance after hours or on a weekend or holiday?

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1. What is a cross-connection?
2. What is a backflow?
3. What causes backflow?
4. What can I do to safeguard my building/facility from backflow?
5. How can I get my backflow preventers tested for compliance?
6. What backflow preventer is right for my building/facility?
7. Are backflow preventers required by law?
8. What is a backflow prevention assembly?
9. Why did I receive a letter stating that I need to install a backflow assembly?
10. I received a notice of non-compliance that stated I didn't have my backflow tested, repaired, or installed. What do I do?
11. What happens if I do not comply with the requirements?

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1. What are nitrates?
2. What is the concern about nitrate/nitrite in drinking water?
3. What is the treatment for nitrate?
4. What are resin beds in drinking water?
5. Why is water disinfected?
6. What is the filtration process for the disinfection of bacteria in drinking water?
7. What is water chlorination?
8. Is chlorine treatment new?

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1. What do I do about a water leak?
2. I see water waste. How do I report it?
3. How do I start new water service or stop my service?
4. How do I get my water service turned off for repairs? Is there a charge?
5. Why am I getting a meter? When will I be billed per metered usage?
6. My water pressure seems low. What should my pressure be?
7. My water has a bad taste or odor. Is it safe to drink?
8. What do I do if I need emergency water service repairs after hours or on a weekend?
9. How can I save money on my water bill?
10. Why a water rate increase?

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1. Are ornamental water fountains allowed?
2. What are the rules for swimming pools and kiddie pools?
3. What are the rules for using a water slide or a bounce house with a water slide?

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1. Why is conserving water important?
2. What are the allowable exemptions for hosing?
3. Is there an exemption to the watering schedule for landscape establishment?
4. What is the protocol for car washing?
5. Can I water my outdoor potted plants on non-watering days?

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1. What are the rules for irrigating Turf or Ornamental landscapes?
2. Does the City of Modesto offer assistance in setting my sprinkler timer?
3. How long do I have to repair a water leak?
4. If I have a private well, do I have to adhere to the watering schedule?
5. Are drip irrigation systems exempt from the watering schedule?

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1. What do I do if I cannot get Commercial Auto Liability Insurance for my Cannabis Delivery Permit?